MTN IS USELESS!

On the 6th March 2020 I signed an MTN handset contract, the contract was activated on the 9th of March, this follows my online application for the iPhone 11 Pro Max at istore online.I received the phone which I bought for my wife and she was very happy about it. Around early May this phone started giving problems, it started overheating and at times it froze. On the 5th of June 2020 we took the phone to MTN Mall of the north, and were told that it would be sent to the repair center and we will get further communication from the repair center. On a number of occasions we have called the repair center and are always told that the phone is still waiting for technical assessment, when I took my phone in, I was never told that my phone would be gone for this long, my contract says nothing about this process and I am paying for a Package. It’s now 21 days later and my wife is still without her phone, the package I took contract for is incomplete, the phone is faulty and it’s not in that condition because of us, the fault comes from your side, now why should we be suffering, you don’t even communicate with us, we always have to initiate communication. I have taken a decision not to pay my monthly premium unless the amount to be paid is reduced. I cannot pay a full premium for an incomplete package. Please note that I will also be writing to ICASA about this matter as it is unacceptable, unless we reach a common ground with regard to this matter don’t bother deducting any premium from my account as I will be using my bank app shortly to stop such attempts. Your services are disgusting to say the least.