MTN is useless, cant keep with promise

I requested a itemised billing on 22 July 2015. After numerous calls to support centre they promised to send it within a hour. It is now 2 weeks and 2 days later and still haven`t received it. In the meantime I receive sms`es to rate the service? What service??? MTN is useless and can`t keep up with promises to customers. Where is \treating the customers fairly""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;882796;793962;16;2;0;1;0;0;2;15/08/11 15:45;287;NULL;15/08/11 12:35;15/08/11 10:58;Moving of my line;8,60E+12;;***;I'm not sure where to start but i was originally scheduled for installation of my line on the 31st of july. This was organised already in the beginning of july. The technician did not pitch and the appointment was moved to the 11th with no reason for why he didnt pitch. Then on the 11th before 8am i get a sms saying I'm being rescheduled to the 18th again with no reasoning. All the while my account is fully paid for. Contacting the customer was pointless cos the first time the person on the line said nothing could be done and further calls only ended in the phone being put down on me. No ref number or help at all. Only more frustration on my part. I am going to try contact the customer care again but i am not holding my breathe. I am disappointed that it has come to this in order to get my service. All the while i have no telephone line or internet;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;569653;893260;16;2;0;1;0;0;2;15/08/28 13:42;287;NULL;15/08/12 10:49;15/08/12 8:55;No Phone for more than 2 months;7,70E+12;;***;***<br> <br> Hi<br> <br> I took my LG G3 in for repairs about 3 months ago at the Vangate branch because the phone keeps on restarting. All they did was a factory reset without testing it. When it came back not even a day later the problem still persist. <br> Eventually I took the phone to the Tygervalley branch and after 2 weeks they contacted me that it was the incorrect USB charger.<br> When I gave the phone in at the Vangate branch part of the the USB charger was still sealed. Upon collecting the phone and charger I didn't check and my wife put it in her bag.<br> Someone exchange the USB charger unit with an old Blackberry charger because when I took it to Tygervalley they notified me that it is a Blackberry charger. Luckily one of my friends have the same unit and I borrowed his charger.<br> It is more than 2 months now that I don't have my phone and nobody is informing me what is happening.<br> What is the use of me paying the contract phone and it almost 3 months including the first time that I'm without a phone and what are you going to do about the original LG USB charger???<br> This is really bad service from MTN and I've been with you guys for more than 10 years.<br> <br> Regards,<br> Gavin Dunstan<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;819981;793962;16;2;0;1;0;0;2;15/08/13 19:48;287;5;15/08/13 16:38;15/08/13 15:01;Telkom provides the worse service possible;***;;***;Every month I have to fill out a complaint to Telkom online, because getting hold of someone on 10210 is near impossible, because for some reason my line always gets slow. And I've asked, it's not due to throttling, so every month they have to reset my line at least 3 times.<br> <br> The most resent compliant was on the 29 July and they sorted the problem out on the 6 Aug, it took these people an entire week just to reset my line. Then from Monday again I have been unable you use my ADSL because my internet is so slow.<br> <br> They just expect you to fork out cash every month regardless of whether they deliver or not, which they never do, it's ridiculous. For once I would like Telkom to actually do what I'm paying them for and provide a useable service and when that doesn't happen realise that after someone has been complaining, for 2 years now, that maybe sending an employee out to have a look at the problem is the best solution not just dealing with it over the phone.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;214485;357;16;5;0;1;0;0;5;15/08/14 10:15;287;NULL;15/08/07 16:00;15/08/14 5:28;The extra mile;***;Peketsi;***;Poor service is never a surprise as this has become the norm in South Africa. But, there are those rare moments when you are truly amazed by the great level of service provided by an individual. Such was my amazement with the service I received from Peketsi at Vodacom's Alberton City branch. She has gone the extra mile in assisting me with my port... Thank you Peketsi - I really appreciate your service. You are the reason I believe that there are still people out there who cares...<br> <br> Please do not take this as a compliment for Vodacom, as I have had only the worst service from your Customer Care and assistants in other stores.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;619953;793962;16;2;0;1;0;0;2;15/08/17 15:06;287;NULL;15/08/17 12:13;15/08/17 10:19;Poor poor poor Service;8,91E+12;;***;we understand that you gave some of the employees voluntary retrenchment, but that shouldn't affect your service, it's for the second time now I am writing a report on this issue, I am paying for a ****ing line that's not working. I am loosing out on business. And I am getting frustrated to the core. Who will compensate loses? I have ****ing employees to pay. Please attend to this issue asap. It's getting old and ****** boring now.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;882296;793962;16;2;0;1;0;0;2;15/08/17 15:55;287;NULL;15/08/17 12:58;15/08/17 11:08;No response from Telkom;3,20E+11;;***;I received an email in reply to my Hellopeter comment from Telkom indicating they would fix my problem (reconnect my line) and contact me. I still have no and I have not been contacted in over a week. I have tried phoning telkom again and had promises from operators that I would be contacted and that the problem would be fixed but they just don't get back to me. I would really like it if somebody from Telkom telephoned me so that we can be reconnected but if not please would Telkom refund me as I have paid for the service that I am not getting.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;491196;793962;16;2;0;1;0;0;2;15/08/17 17:44;287;NULL;15/08/17 14:38;15/08/17 12:57;SICK TO DEATH OF TELKOM;6,40E+12;;***;Went to Telkom Musgrave Dbn to query my high cellular account ( I have done this a number of times BUT no one could make head or tail of my statement) eventually mgr Ivan Naidoo helps me.<br> CASE NO ***2 he tells me to cancel a R189 pm contract as the phone has never worked and he will ask them to waiver cancellation fee.....3 weeks later still no feedback I check and he tells me , sorry I have cancelled the contract and now you are going to be charged R580 as the billing dept has refused to waiver the penalty.<br> I did not ask for a cancellation and only agreed to it as the manager Ivan suggested they would waiver the R580.<br> There are only a few more months of this contract left. <br> Either waiver the fee or reinstate my account...I did not ask for a cancellation and certainly would not have agreed to pay R580 penalties. NO ONE GIVES YOU FEEDBACK DECISIONS JUST MADE.<br> Called 081 180 spoke to Supervisor Sandile Ndaba.....after 20 minutes of back and forth....he cut me off.<br> I am now holding for him again!!!! His solution was to go back to the stores and speak to Ivan....who told me to phone Sandile .....TELKOM ARE YOU NOT EMBARRESSED BY THIS CIRCUS YOU ARE RUNNING????<br> PLEASE CALL ME!!!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;886149;893260;16;2;0;1;0;0;2;15/09/09 16:59;287;NULL;15/08/19 13:57;15/08/19 12:12;MTN :****************;***;Tholeka;***;I bought 500MB data.I made sure all my apps were closed, upon trying to use this data an hour later, I only had 46MB??? I called customer service and the agent conducted herself in an unprofessional manner, almost like she's forced, NOT PAID to take calls. I've closely monitored this data depletion problem for quite some time and MTN is shocking to say the least. I deliberately bought the data to see how it would be used. A 2G data voucher hardly lasts and a month, and I've got wifi at home. I hardly download and your data lasts less than a month????? I'd much rather take my business elsewhere. MTN is by far the most notorious network for such incidents;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;654275;704391;9;5;0;1;0;0;5;15/08/20 14:26;287;NULL;15/08/20 11:35;15/08/20 9:39;excellence customer service;***0;Zandile;***;I called to change the my banking details with immediate effect and she assisted me immediately where the deduction she confirmed that t it would take place from my new account.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;823437;772353;9;5;0;1;0;0;5;15/08/21 14:52;287;NULL;15/08/21 11:59;15/08/21 10:05;Effeciency and Friendliness ;***;Mxolisi Xiyane;***;Mxolisi was very helpful when activating two policies this morning. He was efficient, activated my policies in no time, he was friendly and patient, and not once did I pick up anything to complain about during our conversation. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;854684;33;1;2;0;1;0;0;2;15/08/26 9:13;287;NULL;15/08/26 6:19;15/08/26 4:26;I am not happy as a customer;690207ref;FNB;***;Good day<br> I once complaint here about FNB but the have fixed my problem just for a 2 month now the have gone back again to their expensive bank charges again meaning they can't fix up my problem which is bad for business.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;888968;806;21;5;0;1;0;0;5;15/09/04 13:45;287;NULL;15/08/27 10:00;15/08/27 8:58;what an amazing service;8,61E+12;Mervan Govender;***;hi i will like to take this opprtunity to say million thanks to Mervan Govender for assisting me with the life policy, all was explained to me and sounded friendly and mostly polite.<br> thank you - may it not only be towards me but to all your customers<br> <br> have a blessed day<br> 27/08/2015 - 09H00;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;433308;704391;9;5;0;1;0;0;5;15/08/27 16:06;287;NULL;15/08/27 13:16;15/08/27 11:19;Miway Always comes through and it does it Miway ;9,21E+12;Maitumelo Nkosi ;***;I received my annual increase letter, which I understand that inflation and labour costs go up so I am not against increases but I was not to happy about the amount, and Maitumelo ensured that she brought the premium down and made me a very happy customer for another year :-) <br> <br> Thank you again Miway... ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;697976;36;15;5;0;1;0;0;5;15/08/31 11:51;287;NULL;15/08/28 8:55;15/08/28 7:04;Excellent service;0;Sharon, Charlie, Ndu, Brenda;***;As from my complaint re: nandos, we ended up for the second night in row at the branch... we are always made comfortable and feel welcome at the branch... that we can actually go there 2 nights in a row and still enjoy the meals.... well done team... our favourite waiters... Brenda and Ndumiso.... we hope to see one that these fine people are appointed as managers as they certainly possess the necessary skills and attitude..... i just cannot stop complimenting this store and our regular visits is proof of their excellent service and customer satisfaction...;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;889353;772353;9;5;0;1;0;0;5;15/08/28 12:09;287;NULL;15/08/27 9:13;15/08/28 7:22;Efficient and Professional service;8,41E+12;Kevin Du Plessis;***;This was my first claim with Discovery Insure and what a pleasure! I found the guidelines on the website really helpful and submitted my claim online! <br> People always expect the worst and a million delays but my claim was resolved and paid in 3 days.<br> Thank you for the excellent service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;889423;357;16;2;0;1;0;0;2;15/08/28 14:04;287;NULL;15/05/20 10:57;15/08/28 9:17;New Phone still not replaced/ ;7,40E+12;Daniel;***;<br> I am a very frustrated mother now! My son upgraded and got a Sony Experia Z3. If he made a call the voice on the receivers side would echo in the person's ear. We took it back to Vodacom in Westgate and they did a software update. When it came back we did a sim swop because they said that could also be a problem. Still the problem was not sorted out. We took it back to Vodacom at the Village@Horison where we initially bought it. Again it was sent in for repairs. It came back and it was still not working correct then Daniel the manager said he will escalate it further to see if Sony will replace it. After many calls the phone was never send anywhere and still in the store with Daniel. Eventually we got hold of a Dumisani the ARC manager in Fourways , who then tried to repair it again!! How many times is a brand new phone supposed to be repaired? Vodacom is going nowhere and sending us in circles all the time and Sony's name is being dragged through the mud here cause they don't want to replace the phone. Daniel's contact number is ***<br> <br> We are paying for something we cant use!! This is going on for to long now. <br> <br> My son's cell number ***<br> <br> Niekie;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;673497;893260;16;2;0;1;0;0;2;15/08/28 14:13;287;NULL;15/08/28 11:11;15/08/28 9:26;EXCESSIVE CELL ACCOUNT COSTS;A***;;***cont***;I have been an MTN customer for several years and have become severely disillusioned with the service. I have a contract with four numbers with the total bill averaging R860 per month. This increased slightly a few months back when charges were unilaterally increased, but I saw no cause for concern at the time. Two months back the total bill shot to around R2300, with R1500 odd allocated to data on one number according to the call center. A promise to email me invoices so that I could see what was happening did not materialise (I was sent 2 pages of one invoice). I have not received invoices on my account for 14 months (no address was changed). Last month the bill was around R1500. There has not been a change in the users habits. I notice a rising tide of complaints in the media about data usage especially with regard to MTN, we cannot all be idiots with regard to our phone settings, clearly there is a problem. Please MTN at least send me the invoices via whatever medium so that I can see what is going on and what I need to follow up on.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;442548;741186;18;5;0;1;0;0;5;15/09/09 11:15;287;4;15/08/31 8:22;15/08/31 6:28;Unable to set a vehicle as sold on Sanral website;7,41E+12;;***;Hi. <br> I have sold my vehicle and cannot remove the vehicle from my profile and I cannot locate any information on how to set the vehicle as sold.<br> The site indicates that the 'sold' button should be selected but this option is not available.<br> <br> Please can you email on how I can remove this vehicle off my profile,.<br> <br> Thank you for taking your time to assist me.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;470810;353;5;2;0;1;0;0;2;15/09/04 12:45;287;NULL;15/09/01 9:47;15/09/01 7:58;No Customer service;***5;;***;I have been complaining for about 2 months now for my services which were never restored back when I cut my services.<br> <br> only to find out that the only thing Multichoice can do on my account is to disconnect it after numerous of me asking via Messenger for my services to be restored and asking for a statement with amounts due, even went on self service but no updated balances showed yesterday until I ended up paying R740 as a rough figure only to find out that my services have been disconnected.<br> <br> Its high time I stop using Multichoice and even go for Open view decorder or even the other ***** names where you pay almost nothing and get good service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;244394;704391;9;2;0;1;0;0;2;15/09/07 15:36;287;NULL;15/09/07 12:43;15/09/07 10:49;CANCELLATION OF POLICY;***4;Thomas?;***;We were contacted by Thomas from Mi Way on Friday evening, 4 September 2015 and accepted the quote in the spare of the moment and under pressure, however after careful consideration requested them to cancel our acceptance. We stand to loose to much in premiums and bonuses. <br> <br> I have requested via email since Saturday morning that the policy be cancelled to no success.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;866589;801563;6;2;0;1;0;0;2;15/09/08 15:03;287;NULL;15/09/08 12:07;15/09/08 10:16;Disgusting service from NBC holdings;8,61E+12;Kerry Van der Merwe;***;I left my previous company in January 2015. My provident fund UNFORTUNATELY was administered by NBC holdings. It is now September (8 months on) and the transfer of my retirement funds from NBC to my new Alexander Forbes fund is nowhere near completion. The paper work was submitted on time and there was no reasonable reason for the delay. I have been dealing with Kerry from NBC for the last 3 months and all I get in response is empty promises and no results. I have called or followed up with her every week for the last 2.5 months and always get the same set of excuses and empty responses. I was so disgusted that I followed up with some other people who deal with NBC and they all gave me similar stories of misadministration and mistakes. <br> <br> I really have lost hope and am hoping somebody senior from the company would take responsibility. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;893360;704391;9;5;0;1;0;0;5;15/09/08 16:53;287;NULL;15/09/08 14:00;15/09/08 12:06;Awesome service;***5;Aaron;***;The consultant was knowledgeable and was of great assistance.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;470505;704391;9;5;0;1;0;0;5;15/09/09 13:25;287;NULL;15/09/09 10:28;15/09/09 8:38;goo service;***0;Noxolo;***;The lady went extra miles to assist an try to reduce my. Acess and premium with my way , I'm very glad that she tried . I really enjoy my stay with u hope to come back, next tym;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;542670;893260;16;2;0;1;0;0;2;15/09/10 9:48;287;NULL;15/09/10 6:51;15/09/10 5:01;Why is MTN forcing customers to leave.....?;7,61E+12;;***;I have been trying to upgrade my contract for almost 4 months now.. and every time i am treated with disrespect, bad atitude and increased subscriptions. Can no one in MTN make a decision? <br> MTN needs to catch a wakeup ..... a combination of bad network availability, poor coverage quality and frustrated customers is not good for business..... maybe one day MTN will realise this...;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;746427;806;21;5;0;1;0;0;5;15/09/10 16:47;287;NULL;15/09/10 13:48;15/09/10 12:00;Great service;8,81E+12;Tariro Mlilo;***;Great services, informative throughout ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;362107;879944;27;2;0;1;0;0;2;15/09/14 14:37;287;NULL;15/09/12 11:43;15/09/12 9:50;Price on system and actual price;6,41E+12;;***;I attempted to book and pay for an air ticket , at R762.52 and immediately went to paying for the flight. when I hit the pay button , I was informed that there is a problem and that I should re-book , which I attempted. to my disgust I found that the price had just gone up to over R1100. This is false advertising.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;428481;772353;9;2;0;1;0;0;2;15/09/14 13:28;287;NULL;15/09/14 10:35;15/09/14 8:41;Waiting a year for a claim to be resolved;8,21E+12;Zwelibanzi Mashele;***;I have been waiting more than a year for a claim to be resolved.<br> During that period, I have had to follow up continuously. <br> I previous email has not been answered regarding the status of the matter.<br> <br> <br> ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;897134;357;16;2;0;1;0;0;2;15/09/18 11:07;287;5;15/09/18 7:53;15/09/18 6:20;possible data reading irregularity;A1-XA6U-WK6281;;***;For the past month I have been submitting complaints to vodacom that I cannot obtain data balance readings on the customer portal. I manage 2 routers for our company. I have had to switch off one of the routers after data suddenly depleted in august. Since I cannot do daily data balance checks, I cannot allow one of our departments to use their broadband costing us in productivity.. Even though I have spoken and emailed 2 vodacom managers with the complaint, there has been absolutely no response. I have called in on numerous occasions but no-one can resolve the matter. I will soon be advising our company to cancel their contract since it seems the data is being compromised as is evident from an ongoing *******ed portal. I am almost convinced that customer data is being tapped into, but of course I cannot verify this until I can read the data usage daily. I am inclined to believe that the *******ion of the online customer portal is intentional and should be reported to the consumer protector and the relevant industry ombud.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;223127;85;16;2;0;1;0;0;2;15/09/15 10:18;287;NULL;15/09/15 7:18;15/09/15 5:31;PATHETIC SERVICE ON PAYMENTS DONE;7,00E+12;;***;I HAVE CONSTANTLY BEING PAYING MY CELL PHONE WILL AUTOPAGE. GOT PROOF OF PAYMENTS.THEY DISCONNECT THE PHONES EVERY MONTH.DO NOT CREDIT THE ACCOUNT.WONDER WHAT THEY DOING WITH THE MONEY.U CALL THEM THEY APOLOGISE AND SWTICH PHONE ON, NEXT DAY SAME PROCESS FOR A WEEK,FOLLOWING MONTH IT HAPPENS AGAIN.I HAV ESENT EMAILS ALMOST EVERY SECOND DAY TO AUTOPAGE WITH PROOF OF PAYMENTS, YOU GET READ RECEIPT BUT NO ONE RESPONDS TO YOU.ALL THE ACCOUNTS DEP SAYS IS THAT THEY SORRY.WONT HAPPEN AGAIN AND IT HAPPENS ONCE AGAIN.I WENT TO GREENSTONE MALL AND THEY SAW ALL MY CORRESPONDENCE BUT THEY SAY THEY CANNOT ASSIST AS THEY ARE NOT GIVEN RIGHTS BY HEAD OFFICE TO ACCESS ACCOUNTS BUT HEAD OFFICE IS NOT OPENED ON A SATURDAY TO SORT ACCOUNTS OUT. SEEMS THEY TOO SCARED TO BE OPENED CAUSE THE OFFICES WILL BE FLOODED WITH PEOPLE COMPLAINING.I AM SO TIRED OF THIS NOW.ONCE AGAIN TODAY OUR PHIONES ARE DISCONNECTED;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;757549;357;16;2;0;1;0;0;2;15/09/15 13:36;287;NULL;15/09/15 10:37;15/09/15 8:49;Pathetic Service;8,31E+12;Vodacare;***;On 01/09 I handed my phone in at Canalwalk vodacare. 03/09 i received a SMS confirming its been received at the advance repaire centre in JHB.<br> On 14/09 I contact Canalwalk on *** only to hear that a quote is there but it was NOT sent to me as they promised. After waiting 10mins for them to answer my call, the person confirms there is a quote awaiting to be accepted...Who the hell must accept the quote if I am the customer waiting on it??????<br> <br> To date I am still awaiting the quote and once again they will not answer the phones at Canalwalk.<br> <br> This is the MOST PATHETIC SERVICE I have ever received and yet I am a customer since forvever!!!!<br> <br> Hopefully now i will get the service I deserve!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;414024;748954;9;2;0;1;0;0;2;15/09/16 19:58;287;NULL;15/09/16 17:08;15/09/16 15:11;Shocking Service;8,70E+12;Retention Manager;***;I am so much shocked with the service iv received from momentum for the first time. I really love Momentum but this time around I am so disappointed and thinking to move my insurance. I have called in sometime in August to remove one of my cars on the policy effective from the 25th August 2015. Then me and my husband decided to reinstate the veh. 14 days later the car was removed off the policy, Iv called in to reinstate...before I was paying R1100 after the reinstatement the premium shoot up to R1500. like really even if ur pricing or ratings change. R400 guys??? for only 14 days apart.<br> <br> I was then told by the Retention Manager that they will log a jira or something and would give me a call back by Monday. Even today no call from Momentum. Im really shocked. They manager even told me that I am more than welcome to move over to another insurance company should they not be able to match it back. Are you Now chasing me Away guys???;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;896928;704391;9;5;0;1;0;0;5;15/09/17 17:50;287;NULL;15/09/17 14:57;15/09/17 13:03;Well informed consultant;***;Khulu Ngema;***;A sincere compliment to Khulu Ngema that assisted me with my additional insurance quotation. She was well informed, courteous and attentive. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;560929;793962;16;2;0;1;0;0;2;15/09/17 18:27;287;NULL;15/09/17 15:28;15/09/17 13:40;Bad Phone Etiquette;6,71E+12;No name given;***;Our DSL was off whole of yesterday and I struggled till last night sorting the problem.<br> Not on MWeb side.<br> Phoned Telkom evening and the lady didn't give her name, coughed in my ear didn't excuse herself, was rude telling me to put my Modem off and then proceeded to keep me on hold for 10 minutes and put the phone down in my ear......<br> Have been a Telkom customer for years and this attitude doesn't have any etiquette for Telkom.<br> I had to go to one of our businesses today to do my side of work due to NO INTERNET BECAUSE OF TELKOM.....Somebody should check up on their staff more often and get rid of the bad apples and pick Telkoms name up again.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;805287;357;16;2;0;1;0;0;2;15/09/21 14:03;287;NULL;15/09/21 10:52;15/09/21 9:16;Data usage;9,11E+12;;***;I have a Wi-Fi with 2GB with Vodacom .I get my monthly subscriptions on the 1st of every month I only used the Wi-Fi 4 times on the 3rd for myunisa submitting an assignment online which did not take more than an hour , 4th , 17th and 18th of September only and my data was finished. I was only using Facebook and whatsapp . I have not downloaded anything, even when I download , it used to last me a bit longer. I normally buy 1GB for my phone and it last me 15 days at least, and I am forever on the internet and download some of the things. when I called Vodacom I was helped by a lady who told me that Vodacom is expensive and there was nothing she could do to help me . as soon as Vodacom contacts me with my query I will give you the lady's name. Forgetting that Vodacom is not the only service provider in South Africa and I want Vodacom to send me my data usage statement, with explanations as to how will 2GB only last 4 days . This has been going on for some time . I am tired with Vodacom( This year Vodacom has given me a problem through out the year). I am going to pay off everything I have with Vodacom and port to Telkom MOBILE . The number in question is ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;525944;353;5;2;0;1;0;0;2;15/09/26 10:00;287;NULL;15/09/22 7:07;15/09/22 5:13;*****ing and lying ;7,90E+12;All of the workers ;***;Multichoice take money out of my account. Since the 2 July 2015, August they did not deduct money September again deduct money. After several complaints multichoice said they will pay the money back for the 2 July 2015. And nothing happened. Multichoice if you want to sort out your **** phone me after 2 in the afternoon. And NO PRIVATE NUMBER PLEASE ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;898908;793962;16;2;0;1;0;0;2;15/09/23 14:30;287;NULL;15/09/23 11:32;15/09/23 9:43;Cancel Fax line ;5,71E+12;;*** or ***;I requested to cancel my fax line in April 2015 i received no response from them and they continue adding that line to my bill i then called the call centre and spoke to more then one consultant on many occasions and all the consultants that i spoke to advised that within a week it will be cancelled and the balance due to me will be added to the new months bill. I have not paid the account as they still have not cancelled the account , i received a letter of demand yet no one can assist in cancelling the line ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;887743;893260;16;2;0;1;0;0;2;15/09/30 13:02;287;4;15/09/30 9:56;15/09/30 8:15;Pathetic Customer Service from MTN;***;Timothy Clouts;***;Good Day, Timothy Clouts,if you had taken the time to actually read through the 21+ pages of correspondence I have faxed through to yo twice already you would have known that yes the battery that is currently in the phone was exposed to moisture as it was out of the unit since March and in my car. I was informed that together with the software upgrade the unit needed a new battery. i bought one and put it in the phone and THAT battery has NO damage. I have shown this to Berenice Plaatjies when I took the battery out in the shop and put the old one back. If you have read the documentation you would have realized that the Cell C number is actually the phone that was given back to the store.This phone was taken back to the repair centre but the manager said I would be charged R380 if it was taken back in too be re-looked at. He was actually called to the front desk and looked at the phone there. They have the phone, the sim everything. Why should I be made to pay when I want to sort out MTN account queries? For the detailed statement MTN wanted to charge me per statement. Every time I used my money to query the billing I was told it was due to a strike. Not the customers problem is i;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;716616;807;14;2;0;1;0;0;2;15/10/02 17:12;287;NULL;15/10/02 10:55;15/10/02 12:25;COMPLAINT ABOUT BAD SERVICE FROM FLOYD ;7,81E+12;Floyd;***;Floyd from Game Carnival Mall is very rude and has a bad stinking attitude. He told me straight not willing to assist I must wait for gentleman who sold me the machine and unfortunately today he is not at work.<br> WHO DOES THAT??? if one person is off the company shuts down that is what he basically said to me <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;420453;28;1;2;1;1;5;3;5;15/10/06 15:30;287;2;15/10/06 12:28;15/10/06 10:43;Poor thinking leads to poor service;***;Branch Manager;***;The service at the enquiries desk, which one use for instance to replace cards, are tremendously slow and poor. Today on 6 Oct I stood more that an hour in a queue of 10 people. The consultants seems to see who can help the fewest customers. Sometimes they spend 30min on one customer. This leads to aggression when customers finally reach the consultant which just worsens the situation. But I actually blame the branch manager, yes you Sir / Madam! You get paid a lot of money yet the following obvious solutions slips your well paid mind:<br> <br> -There is no benches in the queue for customers to patiently sit and wait, standing for an hour is like sitting for three.<br> -The railings are not secured and actually posse a safety risk. The way the railings forms a zig-zag line is not appropriate since it forces customers into each others' personal space.<br> -Surely, a basics analysis would indicate the busy days for the bank, in which case customers can be advised to avoid those days or capacity can be expanded on those days.<br> -Surely there should by a standard list of problems and resolutions by now, so that consultants can resolve issue much quicker and send customers to an escalation department .;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;488670;793962;16;2;0;1;0;0;2;15/10/06 16:16;287;5;15/10/06 10:51;15/10/06 11:29;Line suspended due to Telkom's debit order system;*** / ***;So many staff at Telkom;***;On 22 Sep 2015 at 22:21 I lost internet connectivity. Since I've contacted Telkom almost every day to establish the reason for this, without success. On 29 Sep I went to Telkom for the modem to be checked out, as I was made to believe it's a technical issue. They told me that the line was suspended and put me in contact with someone in their contact center. This person said that their billing dep systems' had an error in July and my acc hasn't been debited since. I've spent so much time and money contacting Telkom to make sure that they debit my acc. In the past I made numerous EFTs to them with the promise that they will deduct the following month. On Sun, 4 Oct I went to Telkom again as I need internet. They suggested I take a prepaid SIM ***) till I've sorted my billing issue. But I still do not have access to internet after spending R139 on data. It's is extremely frustrating dealing with Telkom as no-one can assist me properly. I don't dispute that I have to pay for a service that I received but am disputing the poor treatment I've been receiving. The arrears on the acc is due to Telkom not debiting my acc. I'm happy to make an arrangement but I need my modem to work.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;903622;893260;16;2;0;0;0;0;2;15/10/07 11:47;287;NULL;15/10/07 8:49;15/10/07 7:00;MTN INSURANCE NOT REACHABLE;***5;;***;Good day, <br> <br> I have filed a claim for a cell phone on 16 September 2015 through MTN Insurance, to date I have not had any feedback on the many emails sent to their email address which we receive a claim number but it ends at that, I am unable to reach the call centre at all. We are sitting with no back up phone and just not getting any response from MTN at all. <br> <br> How can their service be this poor when we need to claim yet so quick to phone constantly to offer new contracts??<br> <br> Very unhappy with this service, a move might be needed....<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;904163;893260;16;2;0;1;0;0;2;15/10/09 13:37;287;NULL;14/09/03 4:33;15/10/08 8:50;AWAITING CREDIT TO BE PASSED BY MTN;7,01E+12;ASHLEIGH;***;WHEN THE CONTRACT WAS TAKEN OUT WITH MTN, WE REQUESTED THAT THE DATA BE CAPPED, TWO TO TREE MONTHS WENT BY THE BILL EXCEEDED OUR BUDGET, WE WENT INTO THE STORE AND SPOKE TO ASHLEIGH ABOUT THIS QUERY, THE ADMITTED IT WAS THEIR FAULT IN NO CAPPING THE DATA USAGE AS REQUESTED BY ME, ASHLEIGH SAID THEY WILL SORT IT OUT AND MAKE SURE THE CREDIT ARE PASSED. TO DATE WE ARE NOW HANDED OVER TO THE COLLECTIONS DEPARTMENT AT MTN AND THE PEOPLE ADVISED IF WE DONOT PAY THE OUTSTANDING AMOUNT WE WILL BE BLACK LISTED, WE CONTACTED CUSTOMER CARE THEY SAID THEY CANNOT HELP US , WE HAVE TO GO TO THE STORE AT MALL @REDDS , THEY MUST PASS THE CREDIT, WE WENT TO THE STORE THEY SAY THE HEAD OFFICE MUST GIVE UU THE CREDIT, ONE AND HALF YEAR IS GONE, TO DATE THIS IS PROLONGING, AND NOBODY WANT TO ASSIST AND SORT THIS OUT ,WE WENT OVER 20 TO 30 TIMES TO THE STORE, ASHLEIGH ADVISED SHE SENT MAILS , WHEN WE CONTACT CUSTOMER CARE AT MTN, THEY LOOK ON THE PROFILE NO MAILS WERE SENT , WHO DO WE BELIEVE, WE TRYING IN VAIN, MTN STAFF IS VERY IN COMPETENT, NOT EVEN THE MANGER WANT TO HELP US WE GIVE AND DONT KNOW WHAT MORE TO DO.PLEASE CAN YOU ASSIST WITH THIS MATTER .THANK IVAN NAIDOO;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;350819;28;1;2;0;1;0;0;2;15/10/12 11:31;287;NULL;15/10/12 8:12;15/10/12 6:44;No service!!!!!!;5,31E+12;;***;When my beloved mother passed away we went through a bad time. ABSA would handle the estate and promised to do it professionally and compassion. They made an appointment to phone and I prepare all documents. On the day the telephone ringed for 10 sec and when I answered there was no-one. I tried to phone back and waited about 30 min on speaker phone but the call center does not answer. In time when you need assistance then ABSA let you down and are not there or just don't care to answer. You are on your own when making use of ABSA trust. Now the estate can't be finalize and I probably need to get an attorney to help me. . Thanks ABSA for making my traumatic experience more painfull!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;907010;704391;9;5;0;1;0;0;5;15/10/15 16:55;287;NULL;15/10/15 14:00;15/10/15 12:08;Cancellation of policy;***5;Kgomotso;***;I needed to cancel the policy due to high excess that was 10% of the retail value but Kgomotso tried to convince me otherwise but she couldn't succeed. She assisted me in a very professional manner and I really appreciate.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;734796;793962;16;2;0;1;0;0;2;15/10/15 17:30;287;NULL;15/10/15 14:37;15/10/15 12:43;telkom *****s from customers;8,61E+12;;***;i had three contracts with 8ta. two expired in august 2015 after the 24 month contract had run its course.... now i still get invoiced for those 2 contracts.... they tell me that it is my responsibility to cancel the contracts otherwise they will just keep loading the services and invoicing me for them.....i however did ask to have the contracts cancelled in july 2015 and that i no longer will be needing them nor did i request for an upgrade and the store assistant assured me that i did not have to worry as i will not be charged once the contracts have run out.... but yet here i am now and telkom is still *****ing my money....;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;669211;802228;9;5;0;1;0;0;5;15/10/16 15:57;287;NULL;15/10/16 13:04;15/10/16 11:10;Superb Service;8,60E+12;;***;1. I have heard that insurances are a pain if you want to claim but I disagree, my windscreen was damaged and I called my insurance and they asked me a few questions which I answered and they told me that the windscreen guys will call me and organise a date they can come and put in a new windscreen. The next day the guys called, I forgot the name of the glass company, they came to my work next tuesday and put in a new windscreen without hassles, 30 minutes they were done. What a brilliant service I received.<br> <br> 2. I got stuck at my daughters creche and I called them again and they sent a tow truck, within an hour they were there and my car was back home.<br> <br> I would like to thank King Price for what they have done and also do the same to their customers. Really got a Kings deal.<br> <br> Keep it up guys.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;320657;357;16;2;0;1;0;0;2;15/10/20 11:48;287;NULL;15/10/20 8:53;15/10/20 7:01;EMPTY PROMISSES ;9,01E+12;;***;I complaint about my phone and Hello Peter reply to say a consultant will call shortly well no call yet, no phone and useless service still. So when will someone yet back to me regarding this matter??? do the CEO of Vodacom get all these complaints about Vodacom? If not I believe he needs to be informed as this looks like a continue thing with them if I read all the reports on them;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;517750;748599;22;2;0;1;0;0;2;15/10/21 10:24;287;NULL;15/10/21 7:26;15/10/21 5:37;Present bought not delivered - battling for a year;7,51E+12;;***;I bought a year subscription for the Bicycling Magazine last year in August. In February my fiance received one magazine and then in March... 2 out of the whole year. I have been emailing, phoning, asking... but still they have no solution, they keep on saying that they will get back to me, but they don't, i have to resend the complaint every time. <br> <br> They offered to give my money back, but why must i now go and pay more in the shop, if i have the benefit to pay less with Vitality<br> <br> How can it be so difficult, I have had numerous subscriptions in the past with Vitality, and have never had to battle so much and experience such bad client service as i have had currently.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;909003;688;15;2;0;1;0;0;2;15/10/22 13:12;287;NULL;15/10/11 10:19;15/10/21 8:25;Free Milkshake for me finding a ****roach on me;7,61E+12;;***;Good day<br> <br> I visited your John Dory's in Gateway yesterday 11 October 2015 at around 2 pm odd, with my family, total 3 adults and 1 child aged 10.<br> We were greeted with a smile and were taken to our tables.<br> Our waitress was polite and friendly and took our starter and drinks order.<br> <br> Upon her return, she calmly and politely said, Sir, please don't scream or move...My terrified wife then notices a huge ****ROACH crawling up my shirt.<br> That was a disgusting feeling i ever had at any restaurant.<br> <br> She then called a Manager, Zain (something) who politely laughed and said don't worry, don't move, and he took a tissue, and gently grabbed the roach off my back.<br> <br> At this point I'm, calm, but really disgusted. He then told us that the place was just sprayed and hence these things are coming out....(not my problem as you should have made sure that its clean)<br> <br> At this point I said that having been and remained calm throughout this ordeal, and could have potentially screamed and chased customers out of your store and create negative or bad publicity, I asked if I would be compensated.<br> <br> A senior manager, Charlotte (something) then appeared. She came to our table and said:<br> I believe your'll had ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;909470;357;16;2;0;0;0;0;2;15/10/22 13:29;287;NULL;15/10/22 10:04;15/10/22 8:42;BILLING ACCOUNT/POOR SERVICE;*** 086;NASLLE;***;I HAD AN ACCOUNT WITH VODACOM FOR 4 YEARS FOR MY ****IL, MAY MONTH 2015 I WENT OVER TO WIFI, NASLLE ASSISTED ME AN TOLD HER PLEASE, THAT MY ACCOUNT MUST NOT EXCEED 2GB PER MONTH, EVERYTHING WENT WELL, COMING OCTOBER I RECIEVED NO SIGNAL ON MY WIFI, I WENT TO VODACOM FOR YOU IN SOMERSET MALL AND HAROLD ASSISTED ME AND NOTIEFED ME THAT ACCOUNT HAS BEEN EXCEEDED AND HANDED ME AN ACCOUNT OF OVER R900.00. I SAID IT WAS IMPOSSIBLE AS NASLLE HAD PUT A LIMIT ON THIS ACCOUNT (TOP UP). HAROLD INFOMRED ME THAT THIS WAS NEVER DONE. HAROLD GAVE ME AN TOPUP FORM TO COMPLETE, TOLD ME TO GO TO VODACOM SERVICE CENTRE OUTSIDE THE MALL, AT SERVICE CENTRE THEY PROVIDED ME WITH THE SAME FORM THAT HAROLD PROVIDED ME WITH, THEY WENT INTO MY ACCOUNT AND TOLD ME THAT THIS HAS ALREADY BEEN ACTIVATED, THIS IS IMPOSSIBLE I SAID AS I STILL HAD AN EMPTY FORM WITH ME. THEY LOGGED A CALL AND ADVISED ME THAT VODACOM WILL CONTACT ME BY MONDAY, I HAVE BEEN WAITING TILL TODAY FOR VODACOM TO CONTACT ME. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;427229;212;14;2;0;1;0;0;2;15/10/30 10:48;287;NULL;15/10/23 7:59;15/10/23 6:01;ACCOUNT IN ARREARS;7,30E+12;Leon;***;I have an account with Truworth, my installment is 67. i paid R 230.00 - LAST MONTH - To my surprise i receive a call from their call center lady indicating to me am in arrears , what is making me very dissatisfied the lady was so rude and i spoke to her floor supervisor Leon complaining about her and he says he is gonna give me feedback a haven't got any feedback till today . and the fact that am in arrears i want someone to explain to me why and am being charged for being in arrears were as my account is not in arrears . They have got very bad attitude. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;842798;893260;16;2;0;1;0;0;2;15/10/26 16:50;287;NULL;15/10/26 13:58;15/10/26 12:03;Theft - MTN *****s from its customers;6,81E+12;;***;11 emails later, 13 phone calls, just been disconnected after holding on for ages - MTN - you ***** from customers. I paid up my son's cell phone contract on the 22nd June and sent through proof of payment. You guys have debited my account for June, July, August, September and now October. I have requested that you refund me my money. I have so many reference numbers its frightening. All you operators pass the buck onto someone else. I am fed up. I am going to keep this up until you respond. You can call me on ***. I have been a loyal customer for 20 years - and once this has been sorted out I am closing my account with you - BECAUSE YOU ARE UNUSUALLY STUPID AND *********** AND YOU ***** MONEY FROM YOUR CUSTOMERS. Please check out cell phone air time contract only on *** - I paid up in full because my son has been kidnapped. Shame on you.<br> Take that.<br> Fed up!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;912487;188;16;2;0;1;0;0;2;15/10/30 14:11;287;NULL;15/10/30 10:49;15/10/30 9:24;Marketing without consent;n/a;;***;Cell C contacted me on my EXISTING cell number. When I stated that I was not interested, the consultant asked me why. <br> <br> After telling her that I already have a cellphone, that she is phoning me on. She started trying to convince me to use Cell C. I then asked her where she obtained my number from, as I have NEVER been a Cell C customer. She responded that she got my name from the national database.<br> <br> Where is Cell C obtaining these contact numbers from? Remove me from this list immediately and never phone me again.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;912569;357;16;2;0;1;0;0;2;15/10/30 16:27;287;NULL;15/10/30 13:25;15/10/30 11:40;********** opening of iPhone contract;5,91E+12;;***;On 3 Oct 2015 I noticed that a Vodacom contract for an iPhone 6 had been added under my name and monthly installments of R718.50 have been deducted from my account since January 2015. I never authorised this contract, nor did I receive this phone or any services on that account. I immediately reported this to Vodacom and requested a copy of the ********** contract and detail of the Vodacom agency that did the transaction. I need these documents in order to lay a charge of ***** at the nearest SAPS office. I also demanded a complete refund of the money **********ly deducted from my account as well as an apology. It is now 4 weeks, and despite repeated requests and promises over the phone, I have not received the requested documents or any explanation or apology. I did notice a partial payment of the money by Vodacom.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;806276;357;16;2;0;1;0;0;2;15/10/30 18:59;287;NULL;15/10/30 16:10;15/10/30 14:12;Still nothing done !!! emailed umbudsman ;8,80E+12;;***;Good day,<br> <br> I recently migrated to a red advantaged R999, where my contract originally was a smart flex R 550. when the consultant called me we went through the entire contract and especially what it would all cost! i made it very clear i wanted to know the total cost per month for my accounts (3 numbers) which she said was R1412.50, now i have been billed an extra R350 monthly where the north gate department says is for my cell phone. the call center agent **** to me and i have it RECORDED!!!!!! I specifically askED for my accounts total cost where she then left this cost off!!! ALSO TO FIND OUT IF IT WAS DONE IN STORE I WOULD HAVE GOTTEN A PHONE AT NO EXTRA COST!!! SORT THIS OUT<br> <br> i want this resolved immediately!!!!<br> <br> <br> also i pay my account every month the amount that vodacom asks for. how is my account in arrears? i spent 2 hours in the department today with a consultant going through my account and even then we could not determine it!!! Vodacom are you *** from your customers???<br> <br> The call center staff also have repeatedly refused to send me my itemized billing, this happened with the consultant today too!!! Vodacom are you ***?<br> <br> i expect those costs resolved;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;594596;357;16;2;0;1;0;0;2;15/10/31 10:33;287;NULL;15/10/31 7:37;15/10/31 5:46;Data disappearing once again;9,10E+12;Vodacom;***;I'm totally annoyed my data has gotten zapped within 3-5 mins once again I have spent over 4gigs alone this month on data I don't watch YouTube or download anything so I find this impossible. I had the same problem last month and I was told its my apps undating which is a load of bull because yesterday when I noticed my data getting zapped again I went into my setting into cellular and where it says use data for I turned off everything from my apps right. Down to my setting email etc. I then purchased data and went back into my settings and turned on whatsapp only!!! I sent my husband ONE message that only said the word hello and boom got an sms that my data bundle had been depleted!!!! I own my own business and run a makeup store I had no phone yesterday and some business I could not attend to because of this matter: I have purchased 5 data bundles in 2 days , I went into the Vodacom store and they had the technian look at my phone and couldn't find any reason why my data was used they also called someone from the store who also give not justify why the data went missing . VODACOM I would like some answers!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;396907;357;16;2;0;1;0;0;2;15/11/04 15:08;287;NULL;15/11/04 12:13;15/11/04 10:21;No Response from VODACOM;***;;***;I reported on this below complaint and no response from VODACOM, I hate their service<br> <br> Hi, I took a contract of Galaxy Note 4 and after that I moved to new home which is next to the old complex in Rivonia and found that there is no signal in my home and according to the vodacom network coverage there is 3g avaialable on the coverage map but i am not even getting edge and call drops.<br> I have called the network dept guys and they confirmed that the signal is very poor and they cancelled contract and converted to prepaid because it takes about an year to install the new tower. fine.<br> Now, If i want to keep the handset then i need to pay extra money outstanding for the next 24 months but if i dont want to keep the handset then all the money that i already paid for the handset was gone. Even though if it is not my mistake they are making this into their favour and they didnt left me with any choice. I dont like this vodacom at all. people apply for contract because they can pay money upto 24 months if i have to pay handset fee at a time then its a burden on customer. unacceptable service from vodacom and defnitely not prefer the vodacom even after 30 or 40 years also.I learnt big lesson;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;39501;357;16;2;0;1;0;0;2;15/11/05 15:23;287;NULL;15/11/05 12:29;15/11/05 10:36;Contract Terminated ;7,21E+12;;***;I had a contract which I took out at Cellucity, and i got a laptop and 1Gig a month. Ot took months before they debited my account, and when they did, 3 debit orders of R399 went through without consultation or agreement. Then a couple of months after that, they stopped debiting my account. No one consulted me, and I didn't know what to do. Few months ago, I got a call from the lawyers in Queenstown saying they are calling me with regards the outstanding account. I told them I cannot dpeak to them as I believe the Consumer Protection Act guidelines were not followed. Infact, there was never an inpaid debit order on my side. I would like to know why Vodacom stopped debiting my account and giving me the monthly 1Gig data as per my contract.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;92563;61;22;2;0;1;0;0;2;15/11/09 20:25;287;4;15/11/05 17:33;15/11/05 15:38;Chronic Medication implies urgency, not so?;097-226-460;CIB Approval;***;Submitted 1st request for approval of my chronic meds on 30/10 and again as an URGENT RESEND on 04/11 - indicating that these had run out. I'm still waiting to receive written confirmation of approval for a further 6 months. If this is not to be approved, I could have already paid for them in cash 1 week ago and not been stressing about this tardy service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;244898;357;16;2;0;1;0;0;2;15/11/09 12:06;287;NULL;15/11/09 9:12;15/11/09 7:19;Blocked Account;8,61E+12;Vodafone Resourcing Team ;***;I am frustrated out of my skull with the online Vodafone/Vodacom career application portal. I am writing to hello peter for the 2nd time on the same issue. I was blocked from the portal logging page a year ago. every time I try to retrieve my loggings it prompts me to wait for 24 hours, Its been a whole year now. When I log a call to get the account unblocked there is no one to help from Vodacom. There are no contact details on the portal page. I am starting to think Vodacom advertise for the sake of advertising. <br> That is one critical point for Vodacom is really they are for the people. Applying for a job should be one of the easiest things to do. But your resourcing team is a lil bit on the slap tiger team. <br> Is there one person who knows how to unblock my account without taking me through pillar and post and not get any results back ?<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;913771;793962;16;2;0;1;0;0;2;15/11/09 15:58;287;NULL;15/11/09 13:07;15/11/09 11:11;4th week a still no resolution;8,30E+12;sholin;***;its been 4 weeks and still telkom is unable to approve my contract due to there system being unable to allow me on the system. I got a call today from sholin and he has given me the case number ***. he has asked me to give you guys this case number and asked for you guys to resolve the issue from your side.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;702174;793962;16;2;0;1;0;0;2;15/11/09 16:21;287;NULL;15/11/09 13:26;15/11/09 11:34;I HATE YOU!!!;8,31E+12;All of them;***;I have already sent a request for investigation to Carte Blanche on 28 October 2015.<br> <br> I got another SMS today, saying technician is coming tomorrow. ALL I want to know is whether the ORIGINAL fault at the Exchange is fixed, before taking leave and sitting and hoping just to be told the SAME problem. <br> <br> I tried the online chat, I got disconnected 5 times while typing my response, the last time was by Nico.<br> I tried calling 10210, they put me through from sales to technical, back to sales, back to technical, eventually the line cut out. Can SOMEBODY PLEASE just let me know whether the exchange is fixed? I do NOT want to waste my time AGAIN on TELKOM (H3LLkom).<br> <br> My previous Hellopeter reference number is SM147721 by Ilhaam, so I know it is actually useless. <br> <br> But ja, stupid is as stupid does.<br> <br> I TRULY TRULY HATE YOU, did not even know you could hate a company.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;916170;357;16;2;0;1;0;0;2;15/11/09 17:51;287;NULL;15/04/30 14:45;15/11/09 13:04;*****ELENT SIM SWAP - NO HELP FROM VODACOM;***;Kagiso;***;After a ********** upgrade and sim-swap on our name by an unknown person in April 2015, and after fuorensics has agreed it's ***** and received the stock back. Vodacom refuses to credit my account for what was used by the ********** user. I phone almost daily with no assistance, I get promised a call back by Kagiso which doesn't happen. When I get through to the call centre and they pick up that it's me they cut me off. I am told Miss Western is the Manager of the floor and she does not accept any calls. WHERE AM I SUPPOSED TO GET ASSISTANCE?????? Both my Vodacom numbers have been blocked. I have never experienced such shocking customer services.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;395343;55;14;2;0;1;0;0;2;15/11/11 12:41;287;NULL;15/11/10 9:49;15/11/10 7:54;Edgars: *********** customer service for promotion;7,61E+12;varios customer relations officers;***; I received this sms from Edgards on October 31st:<br> <br> Edgard wants to offer YOU something special on your next purchase. A FREE local return flight to the value of R3000 on the airline of your choice when you spend R2000 or more. Pay using account card .Ends 15 November. [URL Removed] for T&C.<br> <br> I have now actively been trying for 10 days by emails, phone calls and online requests from my side, but could not locate a single customer relation person that could help me, called back, or responded with the information I needed to my many emails to get clarity on the T&C's of the promotion which I was offered. Edgards customer services told me to talk to the Edgars traveldesk, and then told to phone the promotional company myself, which I did. Neither had any idea of the promotional sms that I received. After three emails, I was forwarded old and irrelevant T&C's, of another promotion. The sms furthermore states that: [URL Removed] for T&C. Neither myself, the two Menlyn consultants, the manager at Menlyn store could find any information. Yesterday, after calling again, I was told that the offer already expired, even with me repeatedly telling them the sms indicates 15 November. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;595175;704391;9;5;0;1;0;0;5;15/11/10 16:35;287;NULL;15/11/10 13:46;15/11/10 11:48;Very Very helpful;9,10E+12;Antonia;***;very professional and friendly person. she assisted me and reduced my premiums at the same time. <br> I would like to thank her for making my day;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;809803;28;1;2;0;1;0;0;2;15/11/17 16:03;287;NULL;15/11/17 13:09;15/11/17 11:16;No feedback;9,11E+12;Sales;***;good day<br> <br> I app**** for a personal loan which was pre-approved. i mailed all the documents as requested on the 6th of November 2015, on the 11th of November I phoned and asked what is going on, the lady told me that they will phone me back with regards to my loan application.<br> <br> on the 17th November i still had no feedback, this is poor service from one of the leading banks in RSA.<br> <br> we urgently need the loan as we have outstanding debts to pay. we need assistance and approval asap.<br> <br> can we get this sorted please? my reference was ***.<br> <br> thanks;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;914286;212;14;2;0;1;0;0;2;15/11/23 14:11;287;NULL;15/11/18 11:08;15/11/18 9:24;Avoid accounts at Truworths at all costs;7,01E+11;;***;I allowed myself to be talked into opening a Truworths account in September. My nearest branch is in George and an hour and a half away. I did not receive a statement of account and when I phoned to ask for one I was told that the statement was sent but returned as they had captured the postal code incorrectly. No debit order went of my account and I was subsequently told while sick with bronchitis that I had to drive to my branch to complete a debit order form. I explained that as I am ill, work full time and am a single mom, this is not only impractical, but impossible. I asked that a debit order form be sent and that my statement be emailed to me. NO THEY DO NOT HAVE A DEBIT ORDER FORM, I CAN GIVE THEM BANK INFO ON THE PHONE. I explained that I never do this over the phone. I was placed on hold AGAIN and cut off AGAIN after holding for 10 minutes. I feel that if I invoice my professional hourly rate for all my time that they have wasted, they now owe me money. I have also had NO RESPONSE to my complaints either direct or via Hello Peter. PLEASE CAN SOMEONE RESOLVE THIS AS IT IS FREAKING ME OUT TOTALLY.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;920123;357;16;2;0;1;0;0;2;15/11/19 12:04;287;NULL;15/11/19 9:03;15/11/19 7:17;Poor service;7,60E+12;;***;I have been a Vodacom customer for more than 20 years and have always enjoyed good service but that has all come to an end. I have always had my monthly statements sent to my email address and all of a sudden 4 months ago this ceased. I called the call centre and spoke to an agent who assured me the issue will be attended and sent me my statement manually. The next month i again did not receive my statements. I followed the same procedure and was one again assured the issue will be attended to. To date I have still not received my last statements. I would really appreciate it if someone competent enough to sort out my query could contact me and solve my problem once and for all. Surely this is not too much to ask of such a big Company. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;920160;799619;6;2;0;0;0;0;2;15/11/19 12:44;287;NULL;15/11/19 9:28;15/11/19 7:57;*********** attoneneys;***7;vvm attonerys;***;morning,<br> I took out a loan with capfin last year September I lost my job right after I had taken out the loan my loan was handed over vvm earlier this year immediately when I got another job I called vvm after numerous harassing calls from disrespectful agents to find out how much do I have to pay to settle the loan they told me I had to pay R3628.19 I had no problem with that I made the payment they said immediately when they receive payment they will send me a settlement and clear my letter and clear my name from itc I have waited till today nothing I can't do anything because I'm listed I want to buy a car but capfin and vvm keep coming up I honestly don't know what to do my number is *** my *** I hoping that now that I have taken father steps you will deliver to your promise I can't even get a cell phone contract because of this I call vvm every day I even spoke to numerous agents please action my request ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;271974;357;16;2;0;1;0;0;2;15/11/23 13:52;287;NULL;15/11/23 10:47;15/11/23 9:05;Account put on hold not in arrears;b***2;;***;Vodacom put my account (5 lines) on hold citing credit limit reached, without warning. no message to tell us that our credit limit is reached. the account is paid by debit order for the last 20 odd years, has never been in arrears. the account was put on hold on a sunday 22/11/2015, when i called vodacom to unblock the account i was told that the accounts department is closed on sundays, but the locking of my lines was an automated process. i explained to the service advisor that i did not get any warning about the locking of my line and was there anything he could do to unlock my line. he informed me he could unlock my line, but i had to pay first and as it was sunday, he could not guarantee he would receive the payment, and unlock. Basically he had the power to unlock my lines, but he didn't do it. 1. i am not in arrears, 2. very good payer, 3. no warning issued about locking due to credit limit, 4. irresponsible customer service. all lines still have free minutes available, yet they were locked. All the vodacom consultants i spoke to could not help me as their hands were tied, but they could not transfer me to anyone that could help. very disappointed!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;231212;357;16;2;0;1;0;0;2;15/11/24 20:28;287;NULL;15/11/24 17:36;15/11/24 15:41;Going on the 4th week. No phone......;8,51E+12;;***;Job no ***7<br> Escalation no : EC-0XP5-214668<br> original Job no ***5<br> <br> Went for a upgrade on my contract. Received the samsung s6. Now if I'm not mistaken it is a premium phone with a premium price. This was on the 29/10/2015<br> Did my contract and signed for everything, phone comes and looks in order, but when a tempered glass screen was but on it didn't want to stick. I was informed by the manager and staff that its a problem with the protector. I was advised to return in a couple of days. 2/11/2015<br> So when i returned it wasn't the protector it was the phone. I went with my business partner who has the exact same phone and it fits perfectly on his phone. Send it in and received a msg 12/11/2015 that my phone is ready. When i arrived 12/11/2015 and they stated that the phone was fixed under the one year warranty. But did exactly the same as before. If I'm not mistaken it can't be fixed, it should be replaced. <br> They send it in again and it in now the 24/11/2015. I've been informed now that a OBF is rejected. <br> Took a different brand screen guard to the shop that i bought from MTN....Guess what. Same problem. <br> <br> 4 weeks and no phone. Horrible service from vodacom. <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;922894;1213;14;2;0;1;0;0;2;15/11/26 13:44;287;NULL;15/11/26 10:45;15/11/26 8:57;no feedback from the manager;7,51E+12;jaco;***;on the 11th I went to but a dress and I swiped for 129.99 with my woolworths credit card after swiping I got a slip to say the transaction was declined then I was moved to the next teller to pay there next to the teller I saw some bangles costing r49.99 then I included them when I swiped for the second time and I left.when I got home I received two sms'es that confirmed that both transactiosn went thorugh.i went to the shop[ the next dayto claim my money back as I was charged twice buit I was told to go and get s atetment from woolworths that's proved that both transactions went through.i did and I was told to wait for three days and I will be contacted but up to now I still haven't heard anything from jaco as promised..yesterday I went to the shop and he was not at work so there was nobody to jhelp me.it seems as if I must go to won everyday to claim the R129.99 and I alreasy spent more that what is due to me because of travelling up and down to town;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;917473;748511;28;2;0;1;0;0;2;15/11/30 10:08;287;NULL;15/11/30 7:13;15/11/30 5:21;After cancellation, IQ continues debit order ;440968;IQ Academy;***;I have cancelled my studies with IQ and confirmed with them that the debit orders will be stopped. They did not cancel the debit order and continues to deduct money from my account. The service from IQ academy is pathetic and very unprofessional and on top of everything their *********** employees are unable to stop a simple debit order. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;924418;688279;14;2;0;1;0;0;2;15/12/01 10:29;287;NULL;15/12/01 7:31;15/12/01 5:42;Insurance not paying out like they said they would;8,01E+12;Branch Admin;***;I recently was retrenched and went to Russels to submit my claim for the insurance to pay out on the goods that i bought, they said they will submit it as to the account is still in need of payments. They accepted to help me in this case. After 2 weeks they send me a e-mail saying they cant help with the claim as to the account is NOT older than 3 months. THIS account IS older than 3 Months and it is not acceptable by the insurance company. Please help in this case as they are refusing to aid me in this. This is clearly breaching of contract! They even said i can go see a lawyer from who ever i want.. I could not make the payments as such as to i don't have a work at this stage and are worried how it is going to end. I payed this extra insurance from Russels to aid me IF this would happen and NOW they are refusing me! Please HELP! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;789074;708056;31;2;0;1;0;0;2;15/12/01 11:02;287;NULL;13/10/14 8:01;15/12/01 6:15;Funds still being *******ly debited;770817;;***;As per report on 3 December 2014, to date nil VALID response received.Debit orders are still trying to be *******ly processed under a non functional account, for which NO CONSENT WAS GIVEN!<br> AS PER REPORT 3 DECEMBER 2014, ONE YEAR LATER THE ISSUE PERSISTS.<br> Good day, in Oct last year(2013) I notified QVC with regard to my separation from my spouse and upcoming divorce. I also advised that as I received money from my spouse for the fees, I would no longer be getting such and would not be able to financially continue with the club. To date, you still try to extract funds from a non functional bank account. I have sent all necessary documentation, including the court order to advise of this, with no response. Prior to this, for 3 years we had been trying to sell the membership, even dropping the price to 50c to point, then advertising points for free. Again, nil response from a company you directed us to, to assist with the sale, to which we had to play R200! Once again, please note, there are no funds to pay fees, as I do not have a permanent job and have many chronic illnesses, I have to sc**** money together just for my medical aid to cope!!RETRACT MY MEMBERSHIP AT ONCE!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;924543;357;16;2;0;1;0;0;2;15/12/01 12:52;287;NULL;15/12/01 9:52;15/12/01 8:05;Non allocation of 1GB data for three months runnin;6,81E+12;Call Centre 082111 RED VIP;***;I upgraded my daughters cell phone package in September 2015 - she receives 300MB data standard with her package and I took out a top-up 1GB in addition when we did the upgrade. Since then Vodacom has not allocated the 1GB data on the first of the month in any one of the past three months. I have to call the call centre and argue and follow up and explain - their excuse is that's the \back office\"" not doing the allocation but nothing get's done - not even when I escalated it to a senior manager - Deivan Govender - whom I happen to know personally. The data is billed and paid for but when it does get allocated after a huge effort from my side it's not carried over? And it's supposed to be carried over especially if they allocate it late?! November's 1GB WAS NEVER ALLOCATED even after numerous \""recorded\"" phone calls from my side - it's a pathetic state of affairs and they have absolutely NO IDEA of client service"""