MTN IS USELESS AS ALWAYS

MTN again!!!!!

So I have upgraded in April. Before I could upgrade I had to pay in due to me being on Debt Review, even after my Debt Counselor phoned and said I am allowed to upgrade and that my account is good I still had to pay in. So now after 2 Months they only Deducted the first Debit order, but they doubled it because in May they didn't do any deductions and did not inform me via SMS or mail to say that payment was not received. I was told by the sales agent that statements can only be viewed on the app and statements aren't being send by email anymore. So now come June an amount of R1354.00 was deducted because I'm "behind" according to them, but they don't have the common decency to contact their customer and say that: "Sorry your debit order wasn't processed, please make payment". So they decided to Deduct double and still not advise that they will do that. I DIDN'T BUDGET FOR THIS AND THEY'RE *****ING UP EVERYTHING. Every time when I upgrade it's the same problem and dumb excuses all the time and I am sick and tired of this Sh*t. MTN is and will be a company that don't have any common decency.