MTN is Useless and doesnt care!

<p>So after finding out that someone had *****ently upgraded my contract, I went about contacting the call centre to let them know - this was late January.</p> <p>I was told to go do an affidavit, certified copy of my ID - this was submitted to them on 20/02 with confirmation from ********** that the documents had been submitted to the ***** department. Great, now to wait for them to investigate and sort it out......WRONG!!!!</p> <p> </p> <p>I emailed customercare again on 03/03/17 to get some feedback. Feedback I get today 07/03/17 is that the complaint has been logged incorrectly and i must submit all the documents again. The investigation hasnt even started!!! Seriously MTN obviously does not care about *****, or maybe you just let it happen so you can get extra money. You dont care, you can't even log the complaint, you say you submitted the documents to the ***** department but you havent!!!!</p> <p> </p> <p>You are useless, you call centre agents are useless, you customer care email agents are useless, your ***** department is useless!!!</p> <p> </p>