MTN IS USELESS!!!!!!!!!!!!!!!!!!!!!!!!

I had an upgrade phone delivered on the 01/09/2020, 2 weeks later the phone started giving me problems (lines appeared on the LED screen and this is supposed to be a brand new phone). The phone was taken into MTN Bluff 19/09/2020 the consultant assured me the phone will be sent off for repairs and gave me an IMEI number and told me this is the number I give to track the progress of the phone. I then call the call centre and the number cannot be picked up on their system, I go back to the store on the Bluff store certain that the perhaps there is an error with the number. Another consultant then gives me an IRMS number and “apparently” this is the number the progress of the repair can be tracked on (they obviously have many numbers repair phones can be tracked on). I call the call centre once again, giving them the IRMS number. I spoke to a consultant who could not pick up the tracking of the repair who then told me he will get the consultant who initially done the upgrade to call me back. I’m still waiting! If you are thinking of doing business with MTN think again, this is why so many customers are changing networks. I should have followed my instincts and went with Telkom but because I had an existing contract, and was due for upgrade I just thought it would be easier upgrading with this useless service provider!!!