RT
Rene T
1 reviews | Active since Jun 2019
21 Jun 2019, 10:46
Mtn is useless
Have this annoying 031 number that keeps phoning me up to 5 times a day... They calling on behalf of mtn about some data upgrade ****... If they have any connection to mtn themselves it just shows u how useless mtn is... How do u let people call customers on ur behalf and not tell them that they just upgrade or that they don't need to add on... They phone me 5 times a day I have even blocked them now and every hour I get a message saying I missed a call from the 031 number.... This is beyond annoying how many times do I have to say I am not interested to get my ****en number romved from their system.... And who gave you the right as mtn to share your customers details to external companies.... At this monet I feel like canceling my contract all together
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 Jun 2019, 10:15 Good day Rene Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have escalated your complaint to our marketing dept to add your number to the DO-NOT CALL LIST. I will contact you once the issue has been resolved, in the interim you can add the number to your reject list. We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Warm regards
Roanne Complaints Management Team
I have escalated your complaint to our marketing dept to add your number to the DO-NOT CALL LIST. I will contact you once the issue has been resolved, in the interim you can add the number to your reject list. We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Warm regards
Roanne Complaints Management Team
Best regards,
MTN South Africa's reply24 Jun 2019, 10:15
Official
Good day Rene Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I have escalated your complaint to our marketing dept to add your number to the DO-NOT CALL LIST. I will contact you once the issue has been resolved, in the interim you can add the number to your reject list. We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Warm regards
Roanne Complaints Management Team
I have escalated your complaint to our marketing dept to add your number to the DO-NOT CALL LIST. I will contact you once the issue has been resolved, in the interim you can add the number to your reject list. We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Warm regards
Roanne Complaints Management Team
Best regards,