GB
Garth B
1 reviews | Active since Nov 2018
02 May 2019, 12:15
MTN is USELESS
I contacted the MTN Call Centre on the morning of 24th of April to request an itemised billing. After numerous calls averaging 18 mins each - I was promised the itemised billing was sent. It is now the 2nd of May and I've still not received the itemised billing, even my efforts on Twitter was to no avail. I'm so frustrated by this company - I regret porting from their competitors!! Useless Network
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MTN South Africa's replyOfficial
02 May 2019, 14:35 Good day Garth
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Itemized billing is a chargeable service and costs R18.86. We can load this for you and will be billed accordingly. Also please note once itemized billing is activated, itemized billing will only apply to future invoices.
Kindly confirm if you would like this service to be loaded on your contract ?
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Itemized billing is a chargeable service and costs R18.86. We can load this for you and will be billed accordingly. Also please note once itemized billing is activated, itemized billing will only apply to future invoices.
Kindly confirm if you would like this service to be loaded on your contract ?
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,
MTN South Africa's reply02 May 2019, 14:35
Official
Good day Garth
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Itemized billing is a chargeable service and costs R18.86. We can load this for you and will be billed accordingly. Also please note once itemized billing is activated, itemized billing will only apply to future invoices.
Kindly confirm if you would like this service to be loaded on your contract ?
Warm Regards
Renall Chetty
Complaints Management Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Itemized billing is a chargeable service and costs R18.86. We can load this for you and will be billed accordingly. Also please note once itemized billing is activated, itemized billing will only apply to future invoices.
Kindly confirm if you would like this service to be loaded on your contract ?
Warm Regards
Renall Chetty
Complaints Management Team
Best regards,