NK
Nafeesa K
1 reviews | Active since Jan 2014
06 Dec 2018, 14:04
MTN is useless!!!
I did an upgrade with MTN in June 2018 wherein they were running a promo if you upgrade to the Samsung S9 you get an additional 1GB data and R100 off your contract for 12 months. To date I have not been receiving the R100 off my bill nor the additional 1GB data. I spoke to the sales consultant, Naydene, on several occasions as well as the call centre and customer care. It is almost 6 months now and no resolution. Naydene doesn't respond to emails and the customer care division is absolutely useless! I didn't even receive my upgrade contract as yet!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
06 Dec 2018, 23:53 Thank you for your post. We sincere apologized for any inconvenience incurred. We have escalated the complaint to Naydene Manager to intervene with Naydene for the package to be corrected as per your sales agreement. We are waiting on feedback from Naydene. Kind Regards, Alice van der Merwe Complaints Analyst
Best regards,
MTN South Africa's reply06 Dec 2018, 23:53
Official
Thank you for your post. We sincere apologized for any inconvenience incurred. We have escalated the complaint to Naydene Manager to intervene with Naydene for the package to be corrected as per your sales agreement. We are waiting on feedback from Naydene. Kind Regards, Alice van der Merwe Complaints Analyst
Best regards,