PB
Pierre B

1 reviews | Active since May 2016

20 Nov 2018, 17:49

MTN is useless

Attempt 4 at getting MTN to do their work. now...I get an SMS this morning they are in the process of reactivating my services and it can take 2-24 hours... which did not happen, instead they decided to temporarily terminate my numbers, I cannot recieve calls anymore, I cant do anything, not even messages, their call centre is useless to say the least, I get through to a pay as you go customer care instead of the one I should, I cant access my bank account, they say I have invoices 90 days behind, which is a lie, their people dont do their work, either someone higher up with competence in MTN mails me within the next 48 hours to resolve ALL my issues I take this to court

0
Replies (1)
MTN South Africa
MTN South Africa's reply21 Nov 2018, 08:22
Official
Good day Pierre

Thank you for taking the time to raise your concerns with MTN.

I will be investigating this for you.

I will keep you updated.

Warm Regards 
Renall Chetty
Complaints Management Team


Best regards,