LG
Lezanda G
1 reviews | Active since May 2018
12 Nov 2018, 12:55
MTN is useless
MTN Sucks We did an upgrade with Thandeka Ndlovu at MTN direct on 19 October 2017. As of today 02 May 2018 we have not received the new phone! After numerous phone calls to MTN each lasting more than 20 minutes no answers have been given to us. Everytime I phone I get asked to phone a different number or speak to a different person. But still after almost 8 months no answers and no new phone this is absolutely ridiculous.
This is very very poor service. Official private business reply
Good day Lezanda,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to MTN Direct for urgent assistance. You will be contacted as soon as possible.
Kind regards,
Ishie.
Complaints Management Team. 2 May 2018, 11:50 6 months ago
12 Nov 2018, 12:53 a few seconds ago
LezandaGenis: As of yet, still no response from MTN. Very terrible service. We will be cancelling all our contracts
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MTN South Africa's replyOfficial
13 Nov 2018, 08:41Good day Lezanda Genis
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate/follow up and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate/follow up and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply13 Nov 2018, 08:41
Official
Good day Lezanda Genis
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate/follow up and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate/follow up and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,