MB
Marilyn B
1 reviews | Active since Jul 2018
31 Jul 2018, 08:15
MTN IS USELESS
MTN is a total *******. We bought R60.00 airtime for our phones my husband and I. We used the voucher and recharged our phones. After recharging we checked our balance and it was zero. I called MTN to complain. I got a ref number and was told that my airtime will be given back as MTN has a problem. Today the 31 July 3 weeks later I called again . Now I am being told that I will not get my airtime back as MTN had a problem. There whatsapp from R10 to R30.00. We have being loosing airtime and never get it back. I am so cross now. MTN is terrible I have had it with them. Management is useless. They worse then the call centre staff working there. They know nothing.
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MTN South Africa's replyOfficial
02 Aug 2018, 20:30Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your account and credited your account with R25.00 airtime as a goodwill gesture.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply02 Aug 2018, 20:30
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we have evaluated your account and credited your account with R25.00 airtime as a goodwill gesture.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MB
Marilyn B's updateReviewer Update
02 Aug 2018, 21:10I don't think giving back only R25 on my husband's number is a good gesture. What about the R25 that was bought on the same day for my no ********** . I am not impressed with your service did it really have to come to me going to hello Peter. I need my airtime for this number back as well check your system. I am so frustrated.
MB
Marilyn B's update02 Aug 2018, 21:10
Reviewer Update
I don't think giving back only R25 on my husband's number is a good gesture. What about the R25 that was bought on the same day for my no ********** . I am not impressed with your service did it really have to come to me going to hello Peter. I need my airtime for this number back as well check your system. I am so frustrated.