AM
Anthony M
1 reviews | Active since Feb 2017
25 Apr 2018, 19:58
Mtn is useless
Absolutely useless. Either they don't talk and ignore you or their system is down or they do not know how to do what I need.
All I want is a stupid data utilization report but cannot get it till I associate an email account to the number which none of the department's can do.
Definitely cancelling all my contracts as soon as they expire
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Replies (2)
MTN South Africa's replyOfficial
26 Apr 2018, 12:12Good day Anthony,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you may contact our customer care by dialing 135 for them to assist you, They are able to update your e mail address as well as arrange a data report for you via our billing department.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply26 Apr 2018, 12:12
Official
Good day Anthony,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you may contact our customer care by dialing 135 for them to assist you, They are able to update your e mail address as well as arrange a data report for you via our billing department.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
AM
Anthony M's updateReviewer Update
26 Apr 2018, 12:27Hello,
I called several times last night. Managed to speak to 3 consultants and not 1 was able to assist so I have given up. Will wait for contracts to expire and cancel them as the do
AM
Anthony M's update26 Apr 2018, 12:27
Reviewer Update
Hello,
I called several times last night. Managed to speak to 3 consultants and not 1 was able to assist so I have given up. Will wait for contracts to expire and cancel them as the do