MTN IS USELESS

Item: MTN South Africa
Rating: 1
Author: Sibusiso T

I've paid for my phone last week Friday. At the time of payment my phone was blocked (Outgoing calls). I then recieved a message stating that my phone was in the processs of being reconnected.

Today is a week now since my phone has and still is BLOCKED!!!!!!!!!! Instead of fixing my outgoing calls, MTN has just blocked the whole phone,

I've had back and forth conversations with helpline and credit management. I've been told to reboot my phone. I've rebooted my phone more than 10 times in the past week and still NO CHANGE!!!!!!

Today a lady from the call centre told me to dial #330*0000# and that hasn't helped me at all!

I'm actually over MTN and I hold MTN liable for all the business I've lost as a result to my phone not working and lack of assistance!

THE WAY YOU TREAT CUSTOMERS IS SHOCKING AND YOU SHOULD BE NAMED AND SHAMED FOR THIS!!

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

23 Apr 2018, 10:22

Dear Sibu,

Thank you for taking the time to tell us why our service failed to meet your expectations.

We value your business, and would like to address your concerns as quickly as possible.

I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.

Kindly note th matter has been addressed and your services has been reconnected.

It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.

Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.

Sincerely,

Warm regards,

Willem Jnr Loots

MTN Complaints Management Team

Best regards,

MTN South Africa's reply23 Apr 2018, 10:22

Official