MTN IS USELESS!!!

<p>I am fed up with mtn.</p> <p>I had a laptop contract for R279 monthly which ended in November 2016. On the 1st of december 2016, an upgrade was done with a *****ulant i.d book and Mtn debited my Nedbank current account for R1417.00...I queried this with the mtn call centre and after being sent from pillar to post, a query was logged on 9 january 2017 and i was advised of 3-5 working days. Today is the 27th of January 2017 and I am still being told that my query is being escalated. I have spoken to numerous team leaders, namely Senzo Mthethwa and Mike Mahlangu to name a few, i even spoke to the manager of the durban call centre Kevendree Moodley/Pillay and the manager of Cresta mtn Tonga Mashongwa who have been nothing but useless. Mtn has my signature from the original contract and a copy of my i.d yet they still processed a *****ulant upgrade with a complete different signature and a complete different i.d book (the picture and the date of issue on this i.d book that was used is completely different from the original i.d book that i used when i opened the contract which clearly shows that it is *****ulant).</p> <p> </p> <p>Nobody is able to give me tangible feedback and another debit order is set to go off on 31 january 2017 yet mtn is aware that this is *****ulant. I have made multiple calls to mtn call centre today and i eventually requested to speak to a manager by the name of Zamo Mthenjwa and i was told that she does not take calls from customers and that i cannot be provided with her e-mail address atleast.</p> <p> </p> <p>I sent through a complaint via email to the complaints management at mtn on the 17th of January 2017 which i have had no feedback to.</p> <p> </p> <p>If you are thinking of opening a contract with mtn, please spare yourself a lot of frustration and DO NOT do it. I am disgusted by mtn.</p> <p> </p> <p>I am ready to go to the ombudsman because there is clearly NOT A SINGLE person at mtn that is prepared to take ownership of the query and see it through. They can't even return calls. I am fed up!</p>