kM
khahliso M
1 reviews | Active since Nov 2016
17 Nov 2016, 05:17
mtn is useless
<p>I made a lost cellphone claim on 29 august and they did not get back to me. Every time I called the insurance department they told me that they are still investigating the matter. Their consultants are impatient and not friendly. Again my contract was upgraded **********ly and I reported it, emailed them all the documents they want. When I made a follow up, I was told the same story over and over again "we are still investigating the matter"! Yet they still deducting my money for a cellphone I don't have. I hate mtn</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Nov 2016, 22:09Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter has been escalated to the insurance department supervisory team and the ***** department for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply17 Nov 2016, 22:09
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter has been escalated to the insurance department supervisory team and the ***** department for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,