1 reviews | Active since May 2016
<p>As I was instructed by a MTN sales person at Sandton City, I contacted MTN Customer Care to confirm the amounts I had to pay to cancel my 2 contracts becuase I was leaving SA to work in the UAE. The amounts came to about R6000. I paid them and went to a MTN store in Kempton Park to confirm that everything was in order. So I left thinking everthing was settled. So then in 2016 I get a Billing email from MTN stating that I owe them about R3000. I email MTN Customer Care to enquire about the amount all they tell me is that my account has been handed over to their legal department. After several emails I finally get a reply that actually gives me the email adress for the legal department. Legal then only confirms the oustanding amount but after several equiries I still don't have an answer on how much I actually had to pay in Feb2015, was the amounts insufficient or is it just the fact that someone at MTN just just did not do his job? I will not pay any more money to MTN.</p>
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with your MTN Account number or ID number in order for us to be able access your account and investigate further on your cancellation request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with your MTN Account number or ID number in order for us to be able access your account and investigate further on your cancellation request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
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