MTN IS USELESS
I have a phone contract with MTN and my phone is insured with them, so my phone i sent it in on the 14-03-2016 for repairs because it was damaged and the guy assisted me at the MTN at Sonike Mall in Kuilsriver told me the phone will take 48hour to be collected from me for repairs, all to find out after a week when i do the follow up that my phone was never booked in, Eventually it was booked in in two weeks time, I've waited for almost a month and they only told me on the 4th April 2016 i need to pay R300 for delivery to take an effect i did pay on the 5th and i sent the proof of payment , Today the 11th April they telling me i need to pay excess fee and send the proof of payment again...didn't the recieve the 1st one? ... the sad part is that they do not communicating with me with the feedback i must be the one who send emails all around looking for help , sometimes they not even answer those emails and month end i still pay for the cellphone that i don't have in my hands.....please help
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MTN South Africa's replyOfficial
11 Apr 2016, 23:07Hello madakab,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply11 Apr 2016, 23:07
Official
Hello madakab,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,