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Frans B
1 reviews | Active since Dec 2015
01 Dec 2015, 06:18
MTN is Useless!!
Since my data contract was transferred from NM to MTN, exactly 1 year ago, my line gets locked every month!!! They take my money via debit order every month, but still lock me, after R89!!!!!!<br> I have tried going to the Midrand branch to have this resolved, to no avail. Please ask your CEO to resolve this issue once and for all. Stop locking my line!!! And unlock my line immediately?<br> Waiting in suspense,,,,,Frans Booysen ***
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MTN South Africa's replyOfficial
01 Dec 2015, 14:18Hello Fransb01,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that a bill limit was set on your account in November 2014. This was set on your account to avoid you from over-spending and having a bill shock. We've now removed the bill limit service and reconnected your outgoing communication.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that a bill limit was set on your account in November 2014. This was set on your account to avoid you from over-spending and having a bill shock. We've now removed the bill limit service and reconnected your outgoing communication.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply01 Dec 2015, 14:18
Official
Hello Fransb01,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that a bill limit was set on your account in November 2014. This was set on your account to avoid you from over-spending and having a bill shock. We've now removed the bill limit service and reconnected your outgoing communication.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused your account and see that a bill limit was set on your account in November 2014. This was set on your account to avoid you from over-spending and having a bill shock. We've now removed the bill limit service and reconnected your outgoing communication.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,