kN
krupa N
1 reviews | Active since Mar 2015
05 Mar 2015, 11:59
mtn is useless
m very disappointed with mtn.ive called the call centre twice. .logged two incidents on twitter to Mtn and up till now no one can assist. I took a contract for R279...However in the last 8 months mtn now debits me 299. ive asked for a refund and for the debit order to be amended. now mtn says I need to prove that I took out the contract for r279. its not my job to do the work for mtn.surely mtn has records of the contracts.i need this resolved asap
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MTN South Africa's replyOfficial
21 Apr 2015, 11:37Hello krupa2,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your query was escalated accordingly and feedback as per the notes in your account states that you need to forward us the recent payslip as proof of employment for LE to be loaded.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your query was escalated accordingly and feedback as per the notes in your account states that you need to forward us the recent payslip as proof of employment for LE to be loaded.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply21 Apr 2015, 11:37
Official
Hello krupa2,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your query was escalated accordingly and feedback as per the notes in your account states that you need to forward us the recent payslip as proof of employment for LE to be loaded.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Your query was escalated accordingly and feedback as per the notes in your account states that you need to forward us the recent payslip as proof of employment for LE to be loaded.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,