AL
Andre L
1 reviews | Active since Nov 2015
03 Dec 2015, 23:21
Mtn is up to ***
Continuing the matter of my previous report. I strongly doubt that it is my responsibility to find the phone that MTN lost. We would like to cancel our subscription of the contract due to the fact that no one has yet been able to find the phone. We would also like to have the fees payed back of the subscription since the phone has been lost and we have no other phone into which we can put the sim. If you don't contact us concerning the matter, we will be forced to to take the necessary steps needed to terminate the contract. Thank you
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MTN South Africa's replyOfficial
09 Dec 2015, 09:04Hello Believe777,
Thank you for your post.
Kindly note that I did call and spoke to a lady, she said someone called her already and they told her that the phone cannot be found. I have also escalated to the Store Manager in Welkom square alternatively
kindly contact the store where you took the phone in regards to lost issue. To cancel the contract kindly provide the name, cell phone number and the model of the phone of the phone that was taken with that contract.Kindly be advised that you will still be charged early termination fees.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Kindly note that I did call and spoke to a lady, she said someone called her already and they told her that the phone cannot be found. I have also escalated to the Store Manager in Welkom square alternatively
kindly contact the store where you took the phone in regards to lost issue. To cancel the contract kindly provide the name, cell phone number and the model of the phone of the phone that was taken with that contract.Kindly be advised that you will still be charged early termination fees.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply09 Dec 2015, 09:04
Official
Hello Believe777,
Thank you for your post.
Kindly note that I did call and spoke to a lady, she said someone called her already and they told her that the phone cannot be found. I have also escalated to the Store Manager in Welkom square alternatively
kindly contact the store where you took the phone in regards to lost issue. To cancel the contract kindly provide the name, cell phone number and the model of the phone of the phone that was taken with that contract.Kindly be advised that you will still be charged early termination fees.
Regards
Nompumelelo
REQ:***
Thank you for your post.
Kindly note that I did call and spoke to a lady, she said someone called her already and they told her that the phone cannot be found. I have also escalated to the Store Manager in Welkom square alternatively
kindly contact the store where you took the phone in regards to lost issue. To cancel the contract kindly provide the name, cell phone number and the model of the phone of the phone that was taken with that contract.Kindly be advised that you will still be charged early termination fees.
Regards
Nompumelelo
REQ:***