IT
Itha T
1 reviews | Active since May 2010
25 Apr 2015, 17:36
MTN is unreliable and ***********
My cell phone services was suspended for no reason at all. My telephone account is fully paid and up to date. The call centre 808 number is a disaster. No matter what time of the day or night you call their message says they are experiencing unusually high call volumes. I am unable to speak to anyone after trying 4 times and waiting online for 20-25 minutes at a time. The call gets cut. No one in MTN shops can assist. <br> I run my own business and need a fully functional phone at all times. I have NEVER defaulted on any payments. I have 78 students writing exams who need to get hold of me tomorrow and I cannot get any MTN assistance. The online facilities is of NO use to try and resolve this matter.
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Replies (1)0
Replies (1)MTN South Africa's replyOfficial
08 May 2015, 10:14Hello Itha,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the line was barred due to the credit limit being reached. The limit has been increased and the barring removed as per your request.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the line was barred due to the credit limit being reached. The limit has been increased and the barring removed as per your request.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply08 May 2015, 10:14
Official
Hello Itha,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the line was barred due to the credit limit being reached. The limit has been increased and the barring removed as per your request.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the line was barred due to the credit limit being reached. The limit has been increased and the barring removed as per your request.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
