RM
RUTENDO M

1 reviews | Active since Jun 2015

08 Jun 2015, 18:48

MTN IS UNRELIABLE AND AN ABSOLUTE DISASTER

I cannot believe how MTN is such a disaster. i paid my account and now i am suspended. i have tried and tried to call the call centre and no-one answers. i cannot believe that such a big company does not have a contingency plan in the event of a strike. i am absolutely disappointed and will not recommend this net work to anyone ever!! this is not the first time either. they did not Rica my upgrade. i was left without Internet for over 4 weeks. i was told it would take 48 hours. no way it did not take that. it took 4 weeks instead!!!further to that their in store lady forged my signature on the upgrade papers. i discovered it and yet no apology form MTN. Absolute *******!!!!! i will not be renewing this contract and any other i have with them! disgusting provider and absolute nonsense!!!

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Replies (1)
MTN South Africa
MTN South Africa's reply12 Jun 2015, 16:00
Official
Hello AmaFari,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that your number has been un-suspended and it is currently active.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
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