NM
Nthabiseng M

1 reviews | Active since Mar 2018

30 Jan 2015, 10:03

MTN is unbothered by my dissatisfaction with them.

I have been having a problem with MTN insurance and the repair centre. My phone was sent in for repairs on 17 November 2014 and to date I have not recieved it or recieved any feedback on it. I have been calling the call centres (mtn insurance and the mtn HVRC) and did not get assistance, I wrote two hellopeter complaints, spoke to a supervisor and sent him an email expressing my dissatisfaction, sent tweets to the @MTNza account to complain, sent 3 emails to their complaints department and sent an email of complait to the HVRC and not a single one of these has been responded to. I have recieved shocking treatment from them and whats worse is they are not even interested in my dissatisfaction with them. I regret the day I ported to MTN.

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Replies (1)
MTN South Africa
MTN South Africa's reply12 Feb 2015, 14:35
Official
Hello nthabeemosh,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

Please note that this has been escalated to the insurance supervisory team for this matter to be resolved. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Thank you
Wenzile Masina
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