VP
Vincent P
1 reviews | Active since Aug 2016
22 Nov 2018, 10:27
MTN is unable to cancel an account.
So I have just received an Invoice and a Statement that show my account as active - even though I cancelled it and had confirmation of the cancellation (This after another debit order has gone off).
I have sent customer care emails, been to MTN shops, Sent a prior review on HelloPeter - what do I have to do to get you to cancel my account and refund my last debit order (If taken incorrectly ...). Can someone from MTN please sort this out and provide feedback.
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MTN South Africa's replyOfficial
22 Nov 2018, 14:09Good day Vincent
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note as per our telephonic conversation, the account in no longer active. Your account had a credit balance, and we have sent this to our banking department so it will be paid to your bank account.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note as per our telephonic conversation, the account in no longer active. Your account had a credit balance, and we have sent this to our banking department so it will be paid to your bank account.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply22 Nov 2018, 14:09
Official
Good day Vincent
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note as per our telephonic conversation, the account in no longer active. Your account had a credit balance, and we have sent this to our banking department so it will be paid to your bank account.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note as per our telephonic conversation, the account in no longer active. Your account had a credit balance, and we have sent this to our banking department so it will be paid to your bank account.
Warm regards,Mazwi ZumaComplaints Analyst