MTN IS *****ULENT!!!

MTN is the worse provider with the most *********** agents answering emails , you never get to speak to any competent manager to assist you ,my enquiry dates back to 15 December still ongoing - due to laziness and tardiness of agents whom cannot read to understand enquiries or read the past enquiries submitted to see what the actual issue or concern is - I HAVE EXCATLY 105 emails pertaining to a cancellation of home wifi and now my refund and not to mention that my cut my wifi off which they acknowledged the made an error - no apology offered at all - this past week alone i have 75 emails with bank statement as proof that I paid my monthly subscription in store they still asking for proof a bank statement is proof enough it holds all transactional information - how is possible that their website has no area designated to complain!!!! why is management interested in fixing these concerns and issues - DONT EVER USE MTN!! WORSE CONTACT CENTRE - AGENTS ARE SO *********** !!! I HAVE THE PROOF TO SHOW - the despicable service im still enduring!!!