MTN is *****ulent

It all started on the 22 August where I received a text message from my service provider stating that I had downloaded the MTN App when I have never had the App since I signed up a contract with them. Thereafter I received another text message which again, I had no knowledge of stating I increased myMTN Priceplan credit limit to R854.00. The next day, 23 August, I then reported this to MTN ***** department and they sent numerous OTP’s to put an end to this and I was promised that these transactions would stop, but instead they continued. And with every text message, a new number would appear every time. A few days before my Direct debit went off, I got an email and a reminder text. To my surprise, I then got a bill shock of R1 698.54. And because of confusion and concern following the ***** I reported, I visited one of the MTN stores, Gateway (Durban branch) to dispute this and nobody helped me instead I was told to log a complaint and pay the amount and once the ***** Department deals with my case then I’d be refunded.

My contractual agreement with MTN is for the amount of R833.00 and I am in no financial position of paying anything more than that what was agreed on and therefore would not have increased this amount.

I wish for any extra fees to be wiped off. I have been through hell and back with this and it’s more than an inconvenience for me.

On the 30 September, I made payment of R840 which was the contractual amount between myself and above mentioned service provider, which was acknowledged but I was advised that I still owed a balance of R858.45. And just 4 days later, I received a text saying my services have been suspended due to no payment.

On the 23 October, they responded advising me to give them 5 working days to resolve my case and as it stands today, 28 October, my case hasn’t been resolved. I’m being given the run around and sent from pillar to post, instead of a solution they told me to report to their ********, which I have been doing. Nobody has done anything to provide me with a solution ever since I bought this matter to their attention. My services are still cut off even after I made payment well aware that half of it I am not liable for.

My complaint still stands that I will not pay anything over the contractual amount of R833.00 and I want all additional charges to be removed.