MTN is Turning a Bling Eye on Account *****

On 03/09/2015 I reported to the MTN call centre a ********** upgrade on my cell phone account. I followed up with their store at Standard Bank Simmonds Street on 07/09/2015, received no feedback for a week and again only 07/09/2015 and was told that the matter was not recorded as ***** because I did not submit CERTIFIED COPY of my ID. They did not tell that on the first instance when I submitted the documents.. I then went to the Morningside customer service centre on 25/09/2015 which is closer to the police station where I certified my ID and was told that I had to complete another affidavit as I was dealing with a different branch (of MTN). I insisted that they contact there store at Simmonds Street for a copy of my affidavit. After much deliberation the manager intervened, obtained the affidavit and logged the incident as *****. He gave me a reference number. Two weeks passed without a call and I followed up with the MTN store in Standard Bank as it is closer to my place of work and was told the matter was closed because the **********ly delivery of the handset was intercepted (by me). No further explanition or apology given. These and other details suggest a cover up.