JB
Jennie B

1 reviews | Active since Jul 2015

22 Jul 2015, 09:46

mtn is trying to rob me

I had a 2 year contract with mtn which ended the end of march 2015.from April 2015 my sim was blocked and I figured its because the contract ended when I spoke to a sales person at signet terrace they said if I do not upgrade I must just pay R200 to change the sim to prepaid.I did not pay as I had another number that I was using.on the 17th July 2015 I got a call from mtn's lawyers telling me that I was handed over and I need to pay R4480.75 as my contract was still running even though it had ended in March.Now im told that if I do not pay my name will be put on ITC and I have no choice but to pay because theres nothing they can do.Aslam at signet branch told me on friday that I was supposed to call 808 to cancel but in April when I called another sales person they did not say anything about me calling to cancel.On tuesday 21st july I got another call from the lawyers telling me that the amount is now R4506.60. I refuse to pay this amount as I already paid so much for my phone and why should I pay for a contract that I am no longer using

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Replies (1)
MTN South Africa
MTN South Africa's reply29 Jul 2015, 09:42
Official
Hello jennie baker,

Thank you for bringing this to our attention.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Regards,
Felicity
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