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Busisiwe B

1 reviews | Active since Jun 2019

30 Jan 2021, 19:19

MTN is tricking clients into entering into incorrect contractual agreements!!

In early December 2020, I app**** for the Mtn Black Friday special of R299 for 100gigs per month. Instead I was placed on a contract of 500mb, which I never consented to. I’ve been going back and forth with Mtn, and they deny that the problem is on their side, alleging that Mondo is the one responsible. I contacted Mondo and they also deny any liability and the social media employees of Mtn keep telling me to be patient. It’s almost 2 months and I’m very frustrated at how they mislead and trick clients into entering into agreements they never signed up for. I even published a Hello Peter review a month ago regarding this matter and Mtn has failed to response. I lodged a complaint with the Consumer Ombudsman and I’m hoping they’ll assist. MTN IS TRASH!

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