MTN IS TRASHIER THAN MEN!

It’s been over 2 weeks asking MTN to unblacklist a phone I bought through them. I provided them with all the documents they requested and was given 72 hour turnaround time but nothing was fixed. Last week I spoke to a Mbali Maduna who told me she would acknowledge my email upon receiving it and advise once she’s sent my request to ITC at which point I could start counting 72 hours for an unblock. She did neither of that and she is now ignoring all emails sent to her to assist, even when I called in on Friday. Today I spoke to Clarrins Ndima (excuse my spelling) and her attitude was so foul that I got upset. She now tells me it takes 21 days for the phone to be in blacklisted, something I haven’t been told in the passed 3 weeks of me calling almost every day. Why was I given 72 hours TAT by various consultants even the manager? And for Clarrins, she didn’t even care. Didn’t even acknowledge her poor service and lack of empathy. Arrogantly so. Are your calls still recorded while staff are working from home? Because I require that recording to be played so you can hear the terrible service that we are receiving on top of lack of service and poor treatment.