1 reviews | Active since Aug 2019
MTN IS TRASHHHHHHHHHH
Pathetic, really!!!
I am cancelling all my MTN Contracts ASAP.
On Friday ( 23 August 2019) i bought a new P30 Lite from MTN Meadowdale. On Saturday whilst in Ackermans in Meadowdale three ladies stole the phone very ''one day old'' phone from my baby's pram. Mind you this is on contract.
Security chased the ladies and they jumped into a Hyundai car, they are caught on camera, we have the car registration number. I mean we have everything to take these ****** down but ''NOOOO'' There goes MTN, I phoned them( Customer Care ON 135) more than 50 times, went to the nearest store... ALL THE BATTLE TO GET AN ITC NUMBER.
I am being told '' Sorry we cannot pick up this IMEI number''
I am really really annoyed. My phone is gone, i want to open a case and chase these ********* but i can't because MTN is holding my hands tight.
I am done with this ******* network. Can't take this anymore. Yerrrrrr!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
As per our telephonic conversation, kindly be advised that the handset has been blacklisted and the ITC number was provided to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this and we would like to sincerely apologise that you received such poor service.
As per our telephonic conversation, kindly be advised that the handset has been blacklisted and the ITC number was provided to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah Langa
Complaints Management team
I must give credit to Juan, Bongi, Celeste and Betsy from the MTN Meadowdale store from doing their utmost best in trying to assist.
Now i have opened the case and the police will start with their investigation.
Is there anything MTN can now assist with, now that my phone( contract for 24 months with R 800 Payable per month) was ****** just after a day without any insurance?
I must give credit to Juan, Bongi, Celeste and Betsy from the MTN Meadowdale store from doing their utmost best in trying to assist.
Now i have opened the case and the police will start with their investigation.
Is there anything MTN can now assist with, now that my phone( contract for 24 months with R 800 Payable per month) was ****** just after a day without any insurance?