1 reviews | Active since Apr 2013
MTN is trash!
<p>My contract expired on 7 Feb 2017 and I have made numerous attempts to have the contract cancelled with absolutly ZERO joy from MTN. I've called 808 and each time I get routed to the retentions department where they NEVER ANSWER and I am placed on hold for an extended period of time. Just right now I put the phone down after being on hold for HALF AN HOUR with no answer. I've been in store only to be told that they no longer do in store cancellations and should call 808, what a joke! This is absolutely ridiculous!! </p> <p>I have requested a cancellation via MTN Active and my queries remained unanswered. I have even placed a complaint on the system and surprise, NO ANSWER!!</p> <p>This is pathetic service from MTN and uncalled for. They just want to charge me for a contract the has EXPIRED AND I NO LONGER WISH TO HAVE!!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that cell number *** has expired 2017-02-07. The notes reflected that you have called in on the 16-1-2017 to convert this number to prepaid, you have been informed that prepaid migration can only be done a day after the contract expires.
The agent notified you on the 20-2-2017 the contract has not been cancelled. We can assist you tomorrow to cancel the contract and convert the number to prepaid. The last invocie will be for the February month on this line.
Note that once we convert the cell number to prepaid all data left on the sim card will be lost in the 2-24 hours after prepaid migration is done,
Please notify me tomorrow if I can assist you with the prepaid migration and that you are aware of the data lost once prepaid migration is done.
Please confirm this confirmation on email, my email address is alice,***
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that cell number *** has expired 2017-02-07. The notes reflected that you have called in on the 16-1-2017 to convert this number to prepaid, you have been informed that prepaid migration can only be done a day after the contract expires.
The agent notified you on the 20-2-2017 the contract has not been cancelled. We can assist you tomorrow to cancel the contract and convert the number to prepaid. The last invocie will be for the February month on this line.
Note that once we convert the cell number to prepaid all data left on the sim card will be lost in the 2-24 hours after prepaid migration is done,
Please notify me tomorrow if I can assist you with the prepaid migration and that you are aware of the data lost once prepaid migration is done.
Please confirm this confirmation on email, my email address is alice,***
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
email: ***
Best regards,
email: ***
Best regards,