MTN is totally heartless and do not assist the public

Absolutely disgusting service. I lost my job in June and advised MTN that I will have an issue paying my account. They informed me that they do not have a clause to cover unemployment and my account will follow the normal collection process.

A letter of demand was dated 08 September 2020 was served via email in 09 September 2020 advising I had 10 days to rectify the account yet my services have been blocked this morning 13 September 2020