MTN - is this *****????? Taking my money without consent and after they received payment already a few days before

How putrid and disgusting of a service I have received for my upgrade I did on the 24th June. Not only was I now experiencing the worst service but was **** to by consultants, I was debited twice and this was a mistake on MTN side but I'm told to wait 7 to 14 WORKING DAYS to get MY MONEY back. This is why your customers are moving to Networks like Telkom and Vodacom. A courier guy stood in front of me this morning from DSV and told me he could not deliver because i did not receive my OTP and guess who I was asked to contact???? My SERVICE PROVIDER.

I am utterly appalled with your service and that a mistake you made to deduct after I called in to ask if I will be debited or if I should make my usual payments (which is on time mind you), your consultant advised I should make payment as the debit order would only be affective from August. Who says I have this money laying around and can afford to wait for my reversal????? I have other bills and mind you that I dont get reimbursed for bank charges your mistakes cost!!! I want this money back and I am highly considering just not doing dealings with you anymore.