MTN is the WORST WORST WORST!!
<p>I have NEVER experienced such horrible service from ANY company!! I have cancelled my contract in February already seeing that it expired in March. Since then I've been receiving data as usual every month without being billed or money being deducted from my account and every month I phone MTN to tell them it's a mistake, I am on prepaid and they should cancel. Come the next month, sam thing. It's been 4 months... thank you MTN for the free data, you are all too nice giving it away for free. Clearly the people working for MTN are all sleeping on the job. So, last month I sent an e-mail, received a response confirming my contract is now cancelled... wow, finally I thought... AND TODAY I RECEIVE AN SMS SAYING OVER R600 WILL BE DEDUCTED FROM MY ACCOUNT??? Immediately I phoned MTN and spoke to a woman who clearly hates working on Sa****ays (attitude)... I made it very clear that if that money is deducted I will go to the bank and reverse it AND take this matter further. Well done MTN, you've taken poor customer service to a whole new level... even Autopage with their pathetic service ain't got nothing on you. 5 STARS FOR THE WORST COMPANY!</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused
Please note that an urgent escalation has been sent to our Billing Division to assist with the late cancellation request, A callback will be done on Monday to confirm further processing on account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused
Please note that an urgent escalation has been sent to our Billing Division to assist with the late cancellation request, A callback will be done on Monday to confirm further processing on account.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
