MTN is the worst with service delivery.

Hi. Thank you for your response. I have been out of reach. My handbag was ****** from me yesterday, on my way to work. My phone was inside the bag. This is the reason I have not been available to take calls. The ****** device is my Samsung Galaxy S7 Edge. This is my old device with which the contract ended. (You're able to check the end-date on your system, i'm not 100% sure about it). It should be July 2018. I am actually quite baffled that you are getting feedback from the Midrand warehouse only now. I personally delivered the incorrectly delivered device. I had this interaction with a Quinton who had me CC'ed in emails that were correspondences of their receipt of the device and awaiting a particular reference number. (I think they said it's an RMA number, i'm not too certain). I have since followed up with Eunice who had amoungst other things excuses about her not being at work and nothing of concrete feedback regarding my issue. The 36 month contract that was loaded was supposed to be CANCELLED. So that I can restart a new application for an upgrade IN STORE. Another issue that I had mentioned to Eunice is the matter of the debit order that would be processed to my account. The agreement here was that a REFUND would need to be processed. WHY is it that ALLL of this, has taken OVER SIX WEEKS to be completed??????? You are not taking me seriously as a hard working customer. It is ridiculous that a CANCELLATION AND REFUND can take close to two months. MTN service is pathetic to say the least! The only thing that is successfully being processed are the Debit Orders in my bank account. At this point, I want nothing to do with MTN. Your consultants ******* me into thinking that my contract is over a period of 24 months. Her biggest selling point was "This is actually way less than what you're currently paying". Seeing that you're explaining the "Action plan" to adjust the 36 month contract to 24 months. That obviously means that I will now have to pay a higher amount. Well MTN. I refuse to do that. Exactly how much is this "promo fee" you're referring to? According to the initial agreement, my memory doesn't serve me correctly, however, the initial debit order amount was around five hundred odd rands. I was advised that initiation fees and what-nots would be added to the first debit order. Which was well understood and agreed upon. You have access to the loaded contract, correct or not, the month to month payments is stated there. This is the amount which i will continue to pay for my upgrade. Five hundred odd rands. Confirm the correct amount. Pull all the calls. What ever needs to be done! On 25-08-2018 my account was debited R682.58. Which is the amount that includes the extra admin costs for the upgrade. Understandably so. To my surprise, the exact amount was debited from my bank account on 25-09-2018!!!!!! WHAT IN THE WORLD IS GOING ON??????? The amount for the following month is supposed to be the month-to-month agreed amount without activation and admin fees. Mind you, I still DO NOT HAVE a mobile device for this "Upgrade". MTN is literally taking money from my account just for the fun of it! My hard earned money!!!!!! My frustration has increased drastically at this point because I absolutely do not have a phone at all right at this moment. My insurance claim has been sent through at the MTN store at Mall of Africa. This will obviously take another week or so. I wouldn't put it past MTN to take even longer than that. I cannot accept any further delays from MTN at this point. You do not waste time debiting my account. Please hurry the heck up with fixing your mess! I've done a sim-swap, literally using a "tamagochi" at this point. Give me call tomorrow with solutions. I'm also available via email at ********** Disgruntled Julia