MTN IS THE WORST SERVICE PROVIDER , SAY NO TO MTN!

I called Mtn on the 4th of august trying to do a sim swop, i was told that i was failing the security questions and that i should try to do it manually and dial *173*3#. I did that and was told to wait. I then called again on Sunday and i was told to try an mtn branch . i approached the MTN branch in Golden Acre in Cape Town CBD on the 7th and was told to bring an affidavit stating the following : my Full name, id number , old cellphone number i want to do a sim swap on, the new sim number and phone number , and how i lost my phone. i did so and attempted to submit this document submitted this document on the 10th at Sanlam Center Mtn Branch as i usually go shopping there. I was told they cannot override an affidavit and also need a certified id copy. Disapointed i left and made a certified copy of my id and went back to Golden Acre Mtn BRanch on the11th , i submitted these documents and was told it was successful and my number would be back in 2-6 hours and i should switch my phone off. i did so and still nothing. i called on Sunday the 12th to the call center at 08:40 am and The lady said "lets not interrupt the process rather wait until 9am before calling us back" . i waited and Sunday Morning just after 11am i called and Spoke to Nthabsile Ncube , who told me that my documents that i submitted at the branch were not uploaded , therefore we should try to do it again and i should answer the questions, she asked , my frequently dialled numbers, last recharge, type of cellphone, etc. THabsile confirmed that i passed the questions and she could therefore continue with the Sim swap. We proceeded and she advised to keep my cellphone on for 2-24hours. i did as she said and sim swop was still not done on . MOnday 12th i called the again, spoke to a gentleman who told me that he cannot see that the simswap was done , so he will attemp to do it again. Imagine how i must be feeling by now, but i was still patient enough and answered all the questions, he even checked that the simcard i was trying to do a swim swap on was Rica'd which he confirmed that i was . We did the sim swap again on Monday, was told to keep the phone of and it would take 2-24hours. Tuesday the 13th i called and spoke to a rude Agent who kept speaking over me and not even allowing to me speak. His name was Sboniso or Sbonelo. he did not give me a chance to explain the lengthy and exhausting journey i had trying to do a simswap. he ambushed and made his point that the sim swap wasnt done and that i should do it again, i told him to leave it because its getting ridiculous. he persuaded me to try again, and i gave MTN the benfit of the Doubt, he told me to keep the phone on for 2-24hours again. i did so and Today the 17th of August the sim swap has still not been done,

I am tired of having to call Mtn call centers only to be told that this has not been done. I have given up on t his Network, i am porting my Mom and Dad's numbers out of this network, and that includes my husband and anyone i can persuade to change. This is appalling and Disgusting Customer Service.