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Christopher M

1 reviews | Active since Mar 2016

12 Mar 2016, 15:30

MTN is the worst service provider ever! #HateMTN

MTN has the worst service I have ever experienced in my whole entire life... I will strongly Urge anyone and everyone to never ever sign up with MTN especially their insurance department... I have emailed their insurance department 3 times sine the beginning of January... (All saved and Screen shots IF MTN EVER DECIDES TO RESPOND!!!!) and still no response from them regarding my cell phone that went in for repairs... So I called 808 because I could not get hold of the insurance department via calling or email... in 2 months!!! So the 808 call (I did 2 times) with a complaint where they promised me it had been ELEVATED and I would receive feedback/call back which I STILL have not in 2 months... OH AND THERE IS MORE!!!! <br> <br> They advised me to email the complaints department... I have emailed them 4 times... (ALL SAVED AND SCREEN SHOTS TOO) with the full story of the incident... 4 EMAILS!!! 0 replies in over 2 months!!! I emailed them at different times too... one even being 2 weeks ago! NO REPLIES!!! <br> <br> MTN DOES NOT CARE ABOUT YOU!!! I have since then received my phone back from repairs... I now have more problems with the phone than I did before! WELL DONE!!! <br> <br> DISGUSTED!!!

0
Replies (3)
MTN South Africa
MTN South Africa's reply22 Mar 2016, 15:32
Official
Hello Morgz101,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Kindly be advised that the system shows that the insurance claim for repairs was approved and phone was repaired, claim reference number: 460780.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***
CM
Christopher M's update18 May 2016, 08:24
Reviewer Update
Ok so what you are saying is that If your car is in a crash and comes for repairs, I repair them for you and give your car back without seat belts you cannot complain.. Fair enough? Because I have fixed the damage so that's all that matters to you... You gave my phone back to me and it was not fixed... WHAT DO YOU NOT GET!!! I told you its not fixed and there is lines down my screen and you tell me it says its fixed on your side... So now you are telling me what I see is wrong??? I am lying to you and going to hello peter and making 1 million complains because I love to waist time?? You people at MTN are useless!!!
CM
Christopher M's update18 May 2016, 08:28
Reviewer Update
Oh yes and you issued me with a 16gig Sony Xperia 3... Did I mention when I received it back from you I have a 8gig phone memory??? Yes it says total memory 8 gigs... Where did the other 8 go? I called you back, told the insurance my proplem and you hung the phone up on me!!! I was told by the insurance I should give the phone back and you will get back to me on when its ready and I told you I cannot because I am leaving in 5 days to Spain.... Do you know what your insurance supervisor told me?? Well then we cannot help you and hung up the phone!!!! SO GET YOUR ACT TOGETHER BEFORE BLAMING ME AND SAYING YOU ARE IN THE CLEAR!!!