NM
Nola M

1 reviews | Active since Sept 2015

15 Oct 2015, 11:25

MTN IS THE WORST SERVICE PROVIDER COUNTRY WIDE

I previously wrote on Hello Peter, and got a very short answer which did not in any way solve my problem. I have written to their complaints department (and then advised by a branch that they don't even bother to look at those). I have not lodged a complaint with the Consumer Protection Commission as well. I will go as far as MTN CEO if I have to. MTN have not responded to 4 logged calls, telephone calls, emails etc. If I stop payment, I might get their attention, they have made our contract NULL &amp

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Replies (1)
MTN South Africa
MTN South Africa's reply17 Oct 2015, 09:23
Official
Hello Mandy69,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly be advised that you upgraded on the 19-08-2015 that is why the data was lost, should you need anymore clarity please contact the store supervisor or manager where the contract was done.Kindly check your contract under topic :CONTRACT AND BILLING.

Waarm Regards
Nompumelelo
REQ:***