MTN is the worst service provider by far

I was due for an upgrade and called the call centre over 100 times to stay on hold or call centre was down, went to Mtn shop and they said I must call the call centre as they can do nothing. I then asked the Mtn shop that I would like to cancel my contract and they said call the call centre, 50 phone calls later and I had still not spoken to anyone, I then had no choice but to stop their debit orders, now all they do is double debit me each month. I have moved to Vodacom to the VIP red package which I originally wanted the equivalent on MTN but they are so pathetic that you can't get anything right with them, even when you want to spend more money with them. MTN will surely loose market share if this is how they conduct business