1 reviews | Active since May 2013
MTN is the worst service provider!
On Saturday morning my cellphone service was disconnected after the debit order payment was made to MTN. After going to the Blue Route branch to find out what the issue was, I was told I was over my call limit (at the beginning of a new month?!) and that my service could not be reconnected until Monday.<br> <br> Meaning - my safety was at risk, as I live alone and my only line is my cellphone which MTN disconnected! My job too was now on the line as non of my clients could reach me with my phone being disconnected. <br> After pointless conversations with a consultant the line was finally activated.<br> <br> However now on Monday morning my line has ONCE AGAIN been disconnected! I've tried calling the call centre since 8am, the line either gets disconnected when you try and be put through to a consultant or it just doesn't connect at all.<br> I tried sources of social media and email - none of them reply. I cannot go to an MTN store as I work full time. Now I'm currently sitting on the line with MTN and its been a total of 45 mins and no one has picked up!<br> WHY DO I PAY FOR A SERVICE THAT ISN'T BEING PROVIDED????? I am sick and tired of giving MTN my money when they don't provide the service!
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
Please note that when checking on your line currently there are no barring's loaded, the barring that was on your account was due to the credit limit being reached, your current credit limit is set at R1000.00. Do remember that credit limit is based on your current unbilled invoice only, do keep track of your current usage using the *141# USSD string.
Also we would like to apologize for the delays you experienced when trying to call 808, our management teams are aware of this and are working to making your future experiences delightful.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
Please note that when checking on your line currently there are no barring's loaded, the barring that was on your account was due to the credit limit being reached, your current credit limit is set at R1000.00. Do remember that credit limit is based on your current unbilled invoice only, do keep track of your current usage using the *141# USSD string.
Also we would like to apologize for the delays you experienced when trying to call 808, our management teams are aware of this and are working to making your future experiences delightful.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
