MTN is the worst provider

On May 2021 I got a call regarding my contract from MTN. That was the beginning of my nightmare. The person that helped me assured me that my premiums wont change. But they did. I moved from paying MTN R1500 premiums to owing them 3080,52 despite the monthly premiums that I had been paying. This was despite me consistently calling them from June to check why my invoices where indicating incorrect costs. All their call center agents on this number 135 consistently informed me that they dont know where the cost is coming from but I was still getting suspended without getting any communication from them.

I then decided to go in store in September where the issue was finally shown to me. The person who assisted me from Carlton Centre MTN indicated that my other account had been changed and insisted that there is nothing that can be done to remove the growing costs of 3080,52, besides me paying the money. To cut my nightmare short I paid the money. Requested that my contract be cancelled, then lost 98GB data that had I just bought after being wrongfully advised during the contract cancelation, that it wont be disappear.

From June to date the, one thing I learned is that MTN is a **** and their consultants are even worse, and will misinform you just so that they can close your query.

This is the worst servicing experience I have had in my whole life and cant wait for all my contracts with MTN to expire so that I can leave this mess behind.