mL
margaret L
1 reviews | Active since Feb 2015
12 Oct 2015, 15:41
Mtn is the worst of the worst
Since Mtn took over the contracts of Nashua mobile we have had nothing but trouble They added data charges on Top Up contracts as they wish. .No amount of queries have resolved the problem. We cancelled one of the contracts on the 29 of June 2015 and again on the 15 th of September 2015 . It still is not cancelled and the remaining phone is locked once again.That is now the 3rd time since Feb 2015. Shame on you Mtn <br>
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MTN South Africa's replyOfficial
13 Oct 2015, 09:13Hello lassielappies,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused all the invoices from December 2014 and do not see any additional charges such as voice calls, SMSes or PSD call charges (Additional data). Both numbers are on top up packages and there is only chargeable services such as Blackberry services and data bundles.
The outgoing communication has been barred as the account is currently in arrears with R231.66. The payment method on the account is currently cash due to the multiple return debit orders for insufficient funds.
We can confirm that the number ending with 4471 expired on the 29th of June 2015. However in order for us to be able to process the prepaid migration, you will need to pay the arrears and our system will allow the migration to be processed.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused all the invoices from December 2014 and do not see any additional charges such as voice calls, SMSes or PSD call charges (Additional data). Both numbers are on top up packages and there is only chargeable services such as Blackberry services and data bundles.
The outgoing communication has been barred as the account is currently in arrears with R231.66. The payment method on the account is currently cash due to the multiple return debit orders for insufficient funds.
We can confirm that the number ending with 4471 expired on the 29th of June 2015. However in order for us to be able to process the prepaid migration, you will need to pay the arrears and our system will allow the migration to be processed.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply13 Oct 2015, 09:13
Official
Hello lassielappies,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused all the invoices from December 2014 and do not see any additional charges such as voice calls, SMSes or PSD call charges (Additional data). Both numbers are on top up packages and there is only chargeable services such as Blackberry services and data bundles.
The outgoing communication has been barred as the account is currently in arrears with R231.66. The payment method on the account is currently cash due to the multiple return debit orders for insufficient funds.
We can confirm that the number ending with 4471 expired on the 29th of June 2015. However in order for us to be able to process the prepaid migration, you will need to pay the arrears and our system will allow the migration to be processed.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We've perused all the invoices from December 2014 and do not see any additional charges such as voice calls, SMSes or PSD call charges (Additional data). Both numbers are on top up packages and there is only chargeable services such as Blackberry services and data bundles.
The outgoing communication has been barred as the account is currently in arrears with R231.66. The payment method on the account is currently cash due to the multiple return debit orders for insufficient funds.
We can confirm that the number ending with 4471 expired on the 29th of June 2015. However in order for us to be able to process the prepaid migration, you will need to pay the arrears and our system will allow the migration to be processed.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***