SM
Sithembile M
1 reviews | Active since Feb 2019
26 Apr 2019, 16:29
MTN is the WORST network provider I've ever came across
Worst provider I've ever came across in my entire existence
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MTN South Africa's replyOfficial
29 Apr 2019, 14:09Good day
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
With regards to your cancellation of your contracts; Please be advise that you are not due for cancellation. So if you would like to cancel one of your contracts, early termination fees will apply. You can call our call center to find out how much it will be.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels. Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
With regards to your cancellation of your contracts; Please be advise that you are not due for cancellation. So if you would like to cancel one of your contracts, early termination fees will apply. You can call our call center to find out how much it will be.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels. Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply29 Apr 2019, 14:09
Official
Good day
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
With regards to your cancellation of your contracts; Please be advise that you are not due for cancellation. So if you would like to cancel one of your contracts, early termination fees will apply. You can call our call center to find out how much it will be.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels. Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
With regards to your cancellation of your contracts; Please be advise that you are not due for cancellation. So if you would like to cancel one of your contracts, early termination fees will apply. You can call our call center to find out how much it will be.
We apologize for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers. Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels. Warm Regards
Sizwe Schoeman Complaints Management team