MTN is the worst mobile network

I bought my 10 year old daughter a Mobicel Rio SS at PepCell East London on the MTN network (not even a fan or supporter) on Friday 12 March 2021.

Same day I bought her airtime for R12, hoping to gauge the network's data prices, but immediately it was depleted by out of bundle usage. I tried by all means to dial USSDs that could possibly help, to no avail. I finally called on the the customer care line and the first 2 "SERVICE CHAMPION"s were the least bit enthusiastic nor were they helpful. They sounded dull and bored to death by my seemingly uninteresting problem.

I will give credit to a particular Wendy Qhina who really listened to my problem attentively and also tried as much as possible to help. I really wish all consultants could be that enthusiastic.

However, I am still left wondering if I should just return the phone back because MTN IS THE PITS for a network. I still haven't been able to change the settings for the out of bundles because the options are not appearing.