MTN is the worst insurance ever!

The worst insurance ever! They cut my calls when I follow up

I have had MTN insurance on all my devices for more than 10 years. My first claim was on November 7, 2020. I was informed the claim would be settled in 7 working days. It is now the 20th of November and I still do not have my device back or a replacement device. MTN gives different feedback every time I communicate with them. The supervisor Charmaine promised me on November 12 that she would personally ensure my claim is settled ASAP. I pay my insurance fee every month with no issues but I am not getting the same treatment from them.

I would definitely not recommend MTN device insurance as it now seems like they do not want to settle this claim and even though we have long passed 7 working days, there is no sense of urgency from them.

My claim ticket number 604699 dated November 7 and still incomplete today 20 November