MTN IS THE WORST IN IT'S CLASS!!!!!!!!!!!!

The customer service just gets worse and worse, again due to necessasity, I made the mistake of upgrading. Got a Note 10 Lite, less than a month old, phone stopped working. After a long conversation with Samsung and not getting helped at the Vodashop in Witbank, I went to MTN Centurion. This shop is more than an hours drive away from me, and when I wanted to hand in the phone they didn't want to help me. Apparently all the accessories has to be in the box. What does earphones and a charger have to do with a power button that doesn't work. They are not going to refund me for my time and traveling. If I don't do as THEY say I am stuck with a broken phone. I have tried to get in touch with their complaints department on several occasions withhout luck. No feedback no updates NOTHING!!!!!!! MTN IS THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH IN MY ENTIRE LIFE!!!!!