MTN is the worst ever.

I signed up with MTN for a router and data contract. This was a 2 or more weeks ago. The courier company attempted to deliver the device last week Friday but MTN couldn't generate an OTP (which I was suppose to forward to the courier as a form of verification before he can give me the device/package) and so the courier ended up leaving with the parcel. The package was finally delivered today after I raised hell with courier (DSV couriers, who are equally ***********). After hours of trying to setup the devise without joy, I then decided to call MTN. It took me almost 30 minutes to get their customer service number as I was call from a different service provider. Only to find that my SIM card was not RICA'd (this after I provided them with all my FICA documents more than 2 weeks ago). I requested for assistance from their twitter @MTNzaService page and I still haven't received any acknowledgement 5 days later. This is the worst service I have ever received as a customer and I will be sure to cancel my subscription first thing in the morning.