MC
Marnitz C
1 reviews | Active since Mar 2013
25 May 2015, 09:37
MTN IS THE WORST EVER!!!!
I will NEVER take another MTN contract again in my life, personal or business !!! sending emails for weeks and trying to get hold of them with no luck thus far... not helpful at all and the worst customer service ever!! now the contact centre is \closed"WELL DONE MTN YOU ARE DOING VERY WELL<br> <br> What happened to response time of min 8 days?? more like 8 weeks!!!<br> <br> TERRIBLE TERRIBLE"""
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello marnitzc,
We are truly sorry for the breakdown in service experienced and for the delayed response to your post.
We've perused your account and see that there was a response to a query relating to your termination & upgrade dates.
We are aware that our call centre's customer contact channels have been receiving high volumes of queries. We will suggest that you make use of our live chat service.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the breakdown in service experienced and for the delayed response to your post.
We've perused your account and see that there was a response to a query relating to your termination & upgrade dates.
We are aware that our call centre's customer contact channels have been receiving high volumes of queries. We will suggest that you make use of our live chat service.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
Best regards,
MTN South Africa's reply02 May 2023, 21:58
Official
Hello marnitzc,
We are truly sorry for the breakdown in service experienced and for the delayed response to your post.
We've perused your account and see that there was a response to a query relating to your termination & upgrade dates.
We are aware that our call centre's customer contact channels have been receiving high volumes of queries. We will suggest that you make use of our live chat service.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are truly sorry for the breakdown in service experienced and for the delayed response to your post.
We've perused your account and see that there was a response to a query relating to your termination & upgrade dates.
We are aware that our call centre's customer contact channels have been receiving high volumes of queries. We will suggest that you make use of our live chat service.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
Best regards,