MTN is the worst decision I have ever made

I have had a Vodacom contract for over 10 years and recently decided to move to MTN, This was the worst decision I have ever made. There seems to be a problem with their RICA'ing , I collected my phone on Monday (which was another mission), it is now Wednesday afternoon and my phone is not working. I have called the call centre numerous times with no answers except take it into a MTN store and get them to RICA it ! I have driven to gateway three times in two days , this has been the worst telecommunication experience of my life. They have sent me from one end of the call centre to another ! If you are on Vodacom my advice is DONT change to MTN ! I have reached the point of no return , I have been with this service provider for four days and I have hated every second of it . I hope my phone functions before the end of this year , all the meanwhile I am paying for a contract I have not made use off. The worst call centre service in SA by far !